Fiber Network Planner II

• Aug 2022 - Present

Outside Plant (OSP) Engineer for Lumen

• Dec 2017 - Aug 2022

● Produced fiber and copper designs for businesses, residential developments, solar farms, and cell towers.● Collaborated with business owners, construction teams, Fiber Splicers, and individuals from departments in Real Estate and the NCDOT.● Simultaneously managed several projects through communication and efficient planning.● Integrated advanced tools for process automation which resulted in quicker onboarding and increased productivity.

Outside Plant (OSP) CAD Engineer for CenturyLink

• Jun 2015 - Dec 2017

● Resolved issues of record aimed at preparing the database for migration to NDS, a Geographic Information System (GIS) adapted from GE's Smallworld.● Supported experienced OSP Engineers in handling the entry of new designs and preparing documentation for construction.● Developed a foundational understanding of RUS units and Telecommunication Engineering practices.

Tier 3 Facility Assigner for CenturyLink

• Feb 2012 - Jun 2015

● Provided real-time support to sales agents using LivePerson chat software for PRISM and DSL services.● Updated field equipment records to improve the accuracy of the automated customer qualification system.● Delivered detailed reports to management on daily, weekly, and monthly metrics, showcasing individual and team performance.

Tier 2 Customer Support for CenturyLink

• Jun 2010 - Feb 2012

● Delivered assistance to potential customers, who were denied service due to incorrect or missing data.● Conducted root cause analysis of issues leading to retaining existing and attracting new customers.● Received emails related to extensive problems, investigated over days, and saved several customers simultaneously.● Discovered a desire to improve inefficient and repetitive tasks. I learned VBScript to automate BlueZone and VBA to create Excel Macros. I am confident the time savings would be measured in hours per week for each of a dozen team members. Show less