Experience

Blue Cross & Blue Shield of Mississippi

• Insurance
• 200 - 300 Employee

• Sr. Incident Response Analyst

  • Aug 2023 - Present

  Flowood, Mississippi, United States

• Security Incident Response Team Analyst

  • Mar 2021 - Aug 2023

  Flowood, Mississippi, United States

• Security Operations Center Analyst

  • Mar 2020 - Mar 2021

  Flowood, Mississippi, United States



CoreLogic | FNC

• United States
• Software Development
• 200 - 300 Employee

• Sr. Associate, Technical Services

  • Nov 2019 - Mar 2020

  Oxford, MS Delivered service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Gathered information from customers to accurately assess issues that are discovered. Researched and identifies solutions to software issues. Diagnosed and performed troubleshooting to resolve technical issues. Communicated with other teams regarding issue escalation. Performed Ad Hoc SQL queries as needed to resolve present issues.



CoreLogic | FNC

• United States
• Software Development
• 200 - 300 Employee

• Business Systems Analyst Intern

  • Jun 2018 - Aug 2018

  Oxford, MS Created tools that improve the quality of loan appraisals. Performed integration tasks to implement new technology. Facilitated communications between different departments of the company. Created documentation for new technology. Optimized user experience designs for applications.



C Spire

• United States
• Telecommunications
• 700 & Above Employee

• Account Service Representative Temporary Employee

  • Dec 2015 - Dec 2015

  Flowood, MS Supervised customer to salesperson interactions Executed sales floor duties Performed various customer service tasks



Marson Construction Company

• Supervisor

  • Jun 2010 - Aug 2015

  Benton, MS Supervised job sites Performed and organized transport of materials Conducted structure assembly operations