Computer Operations Manager I

• Jun 2022 - Present

I.T. Specialist I

• Dec 2013 - Jun 2022

• Provide daily end user support and assisted with resolving issues promptly to 200+ employees.• Responsible for the wiring of the facility’s devices such as PCs, printers, access points, cameras, analog/VOIP phones, and TVs; create documentation/diagrams showing how devices are connected.• Maintaining and configuring 160+ workstations and peripherals. Automate frequent desktop and administrative tasks through custom PowerShell scripts.• Create user guides for staff on various applications, and general “How Tos”; provided training on how to use various hardware, software and peripherals when needed.• Maintain up-to-date database of all facility assets (PCs, tablets, smartphones); coordinate assessment, planning, and scheduling of computer refresh.• Manage facility AD security and distribution group memberships; led initiative to review each list for accuracy bi-annually.• Performing tasks on VOIP phones such as: moving, adding, changing, and deleting extensions, creating hunt groups based on Administration’s demands, resetting voicemail PINs for users.• 3+ years designing and configuring facility’s SharePoint Online site. Created Flows with Power Automate to create Q&A SharePoint list items ad-lib.• Manage facility NAS file and folder permissions; responsible for creating user home shares. • Collaborate with CO and other facility IT staff on Agency wide projects such as deploying software using PDQ Deploy, EHR implementation, and Outlook to Google Workspace migration.• Selected and procured equipment for projects outside the scope of the COV network such as MagicInfo informational TVs, POTS armored phones for patient use, PCs/tablets for virtual visitation and treatment team meetings via Zoom. Show less