Geospatial Systems Management Specialist

• Jun 2018 - Present

Senior System Administrator

• Dec 2017 - Jun 2018

Network Operations Specialist

• Apr 2017 - Dec 2017

Network Operations Specialist

• Nov 2015 - Apr 2017

Network Operations Specialist

• Jul 2014 - Nov 2015

IT Operations Support Analyst III

• Aug 2013 - Jul 2014

• Support Marine Corps forces throughout the Asia/Pacific region with IT-related services and incidents via phone, email, and on-site assistance• Utilize Windows Remote Assistance and Remote Desktop with customers to perform problem identification and resolution• Administrate and verify user accounts, distribution lists, security groups, workstations, printers, and file servers through Active Directory• Troubleshoot a variety of application issues and inconsistencies, to include Adobe Flash/Reader, Java, Internet Explorer, McAfee, Microsoft Office, Radia, Symantec, proprietary Navy/Marine Corps systems and others that hinder or prevent mission completion• Rectify network connectivity issues on classified and unclassified networks to include deployed personnel and those relying on a VPN solution• Document detailed descriptions in BMC Remedy of each incident or service request as necessary to ensure trouble tickets are handled appropriately at an escalated level or an accurate resolution can be referenced in the future• Coordinate with various Marine Corps-supporting IT sections to ensure swift and accurate problem resolutions• Engage in remote software pushes by generating scripts and executing them through Windows PowerShell• Communicate problem causes and resolutions with customers and colleagues to generate awareness of ongoing IT issues and how to prevent or remediate them

Program Coordinator

• Apr 2010 - Aug 2013

• Advise prospective students on available graduate programs, completion requirements, university policies and determine eligibility• Support students throughout enrollment process, recording progress or issues in Customer Relationship Management system• Enroll students into programs, provide guidance throughout online application process, and ensure all appropriate documentation is completed in order to process registration• Assist students with determining financial options to include GI Bill benefits, military tuition assistance, financial aid, civilian/contractor employer tuition assistance, and branch-specific scholarships or aid for spouses• Connect to corporate stateside-based systems via multiple VPN technologies including Cisco VPN client and RSA token generator• Provide technical support advisement for local staff and administration• Assess classroom computers, projectors, and routers to ensure network connectivity and proper device functionality • Conduct marketing events and develop advertisements for publication • Collaborate with worldwide team members to meet the needs of students and develop strategic plans for interoffice communication to streamline enrollment and student-support processes

Helpdesk Technician

• Apr 2009 - May 2010

• Create solutions to network connection issues utilizing PPPoE over ADSL networks to customers in housing and barracks on island-wide Marine Corps installations• Assist customers with the configuration of network devices, including modems, home routers, computers, mobile phones, and game systems• Verify full network access for applications to include Internet browsers, mail servers, VOIP, and anti-virus software• Provide technical support for wireless router configuration to ensure the highest security level is enabled based on model and device compatibility• Visit customer locations to diagnose ADSL line quality issues, troubleshoot configuration errors, and remedy home network service issues• Report issues beyond the scope of duties to network engineers or telecommunications staff, and follow-up on their resolution• Document all customer inquiries and conflict resolutions to establish and maintain a knowledgebase for common issues, prevention tips, and solutions• Register and update customer information in Customer Relationship Management and operations databases• Connect and disconnect ADSL lines in secure telecommunication buildings on Marine Corps installations• Produce and verify phone and Ethernet cables for use with ADSL modems