Experience

Performance Chrysler Jeep Dodge Ram Delaware

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Drive Manager

  • Feb 2023 - Present



BBI Logistics

• United States
• Truck Transportation
• 100 - 200 Employee

• Account Executive

  • Oct 2022 - Feb 2023



Performance Chrysler Jeep Dodge Ram Delaware

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant Service Manager

  • Sep 2020 - Oct 2022

  • Utilize tools to follow up on customer leads. • Cultivate customer relationships by developing a deep knowledge of the customer’s needs establishing a consultative relationship with prospective clients. • Prepare sales proposals by creating quotes and estimates. • Educate client on product information. • Manage customer relationships from sale to installation, and ensure they have a five-star experience throughout their entire experience. • Establish high level relationships with customer base that enhance long-term working partnerships. • Develop sales plan for client appointments. • Identify and address client concerns. • Follow-up with communication to clients on resolutions and recommendations. • Present product and service menu to all prospective clients. Show less



Roush Honda

• Sales Service Advisor

  • Dec 2019 - Sep 2020

  • Greeted customers and directed them to an available technician.• Consulted with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.• Answered customer questions about service outcomes and consulted with technicians when necessary.• Oversaw and managed the service center’s scheduling and workflow.• Educated customers about potential cost savings and warranty protections.• Advised customer when deciding to fix their car through the dealership’s shop or to trade the vehicle in.• Informed customers of changes in service or when their vehicle is ready to be picked up.• Negotiated with insurance and warranty companies to get customers vehicle repaired. Show less

• PDI/Prep Technician

  • Jun 2015 - Dec 2019

  • Installed accessories on customer vehicles. • Checked in new vehicles of transport trailer and prepped them to be sold.• Cleaned and prepped new cars for sale delivery.• Performed paint correction on customer’s and used cars to restore and protect customers vehicle exterior.• Detailed and shampooed customers interior.• Operated buffers to apply polish to customers vehicles. • Operated on a tight schedule to have new, used and customer vehicles ready on time.

• Level 1 Technician

  • Apr 2014 - Jun 2015

  • Performed Maintenance on vehicles• Performed on a strict schedule to have customers vehicles serviced and completed on time.• Diagnosed and performed repairs on vehicles.• Produced legible and accurate paperwork reflecting work.• Maintained a safe and clean work environment.• Performed emissions inspections, safety checks, and vehicle examinations.