P&C 1

• Sep 2022 - Present

Field Service Specialist

• Jun 2012 - Sep 2022

Industrial Scientific| Colorado Springs, COA proven field service professional with multiple years of experience. That is familiar with working across the United States and Canada in various work environments. I have a track record of building stronger relationships with customers.● Completed over 1000 installations.● Write department new hire guidelines and training material.● Earned the HERO of the month award.● Setup communication gateways that use cellular and Wi-Fi connectivity.● Trained customers on the use of equipment and web portal in one on one and classroom settings.● Exceed target revenue and installation goals.● Troubleshoot calibration stations, including network issues.● Provide expertise in the calibration, troubleshooting, and repair of personal gas detection monitors

Service Technician

• Jul 2011 - Jun 2012

● Consistently lead my team with the highest amount of repair and diagnostics completions on weekly reports.● Troubleshoot and repair sensors and circuit boards● Create and send diagnostics and repair estimates to customers.● Managed ESD audits.● Achieve an annual revenue goal for 2011.● Trained new hires on policies and best practices.● Repair surface mount PCBs.● Follow Five-S● Use of standard measuring tools and electronic diagnostic equipment.