Experience

Harmony United Psychiatric Care

• United States
• Mental Health Care
• 1 - 100 Employee

• Lead Office Manager

  • oct. 2020 - - aujourd’hui

  Handles heavy call volume of inbound and outbound callsTrained Providers and Office Staff with EHR and Office PoliciesPoint of Contact with Higher ManagementConduct initial patient screenings and provided answers to any questionsMaintain and update filing, and inventory both manually and using proprietary databaseServe as primary point-of-contact for communication between office and other medical practices including referralsHandled patient dissatisfaction in a timely manner through Problem Solving and Critical ThinkingOverseen new employee training and updated company policiesResponded to Patient surveys as well as answered any concernsHandled the creation and distributing of Discharge letters



Oakwood Family Practice

• Office Manager

  • mai 2015 - sept. 2020

  Complete management of practice serving 250-300 patients, averaging 20 patients daily • Direct and coordinate monthly budget activities to ensure coverage of routine expenses as well as maximize investment opportunities• Oversee marketing and advertising plan for human resources as well as for patient caseload • Developed system for quality assurance via patient satisfaction surveys• Supervise daily duties and tasks for office technicians and technical assistants • Created and maintained practice website (www.oakwoodfamp.com), including I.T. support• Ensured medical practitioner’s status with licensure and other required credentials • Conducted initial patient screenings in preparation for doctor examinations• Established procedure to ensure successful delivery of patient prescriptions (new & refill)• Obtain, compile and record patient medical data, including health history, progress notes, results of physical examinations and follow up plans using InSync and EHR (Electronic Health Records)• Maintain and update filing, inventory, mailing, either manually or via computer• Chief Liaison for communications between office and fellow medical practices, including referrals and insurance authorization (primary: Humana) for other types of care