Experience

Trimble Transportation

• United States
• Software Development
• 400 - 500 Employee

• Business Development Representative

  • Jan 2023 - Present

• Senior Technical Support Specialist (SME)

  • May 2019 - Mar 2023



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Processor

  • Feb 2017 - Oct 2022

  As a Mortgage Processor, I worked to drive the entire loan process, from pre-approval to closing, as quickly and smoothly as possible all while delivering professional and exemplary customer service to an average of 20 or more borrowers at a time. Some other duties consist of: • Collect all required documentation for the loan package • Work to maintain customer contact within Corporate and Government guidelines • Verify all loan documentation for accuracy • Review file documentation and make sure all items needed are requested • Ordering property appraisal and title work while working with Title Agents to obtain any further documentation needed • Working with all parties involved to ensure we meet crucial deadlines as requested • Problem solving issues as quickly as possible to help ensure there are no delays in the loan process Show less



Hollywood Beach Resort Rental Program, LLC

• United States
• Hospitality
• 200 - 300 Employee

• Sales Manager

  • Apr 2014 - Apr 2016

  As a sales manager for the Ramada Bloomington Hotel I am responsible for generating revenue to the hotel from group sales including guestrooms, banquets, and meeting room rental. I work with the social, corporate, and sports markets ensuring group booking goals are met. Other job duties include:• Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients.• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts.• Develop and conduct persuasive verbal sales presentations to prospective clients.• Prepare information for, meet with, and entertain clients for potential business from that account.• Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.• Prepare correspondence to customers, internal booking reports and file maintenance.• Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings.• Knowledge of market trends, competition and key customers of the hotel. Show less

• Banquet Supervisor

  • Mar 2012 - Apr 2014

  • As Banquet Manager, I exercised leadership skills to drive revenue, maximize profit and ensure the highest quality of service. I practiced effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive associate relations.• As Banquet Manager, I lead the banquet staff, ensuring the department operated efficiently and business goals were achieved. • I was responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. • I was accountable for guest satisfaction by ensuring food and beverage service standards are met and guest's needs are responded to in a timely manner. I worked side by side with staff to train and model appropriate guest service standards. I put focus was in building relationships with clients to maximize repeat business.• I conducted routine inspections of banquet operations to maintain quality of food, beverage, kitchen/restaurant standards per Ramada, brand, local, state and federal regulations• I was responsible for coaching, development, and performance management of banquet associates. I evaluated staff performance and took appropriate corrective action as needed to hold employees accountable. I motivated staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees• I attended all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurred. Show less