Experience

Mobile Health Consumer, Inc.
• Business Analyst/Project Manager at Mobile Health Consumer

  • May 2020 - Present


vWise, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Technical Product Manager

  • Jul 2013 - Apr 2020

  Technical Product Manager (April 2018 – Present) ● Negotiate and liaise between business, technology, and support teams ● Identify root causes and corrective actions for short and long-term business goals ● Manage projects (status meetings, weekly reports, identifying risks, and tracking issues) ● Partner with application directors and creators to ensure projects meet specific needs and resolve successfully ● Gather intelligence from corporate executives and managers about needs and future growth ● Translated business area requirements into technical team functional requirements ● Analyzed and helped implement modern technologies ● Evaluate and draw conclusions from customer behavior data Lead Software Support Specialist (March 2016 – April 2018) ● Managed support tickets for issues, bugs, enhancements, and coordinated with Development on ticket progression ● Assumed responsibility for project tasks and ensured on-time completion ● Compiled and distributed application development and deployment reports ● Support client relationships by managing issue lifecycles, from initial reporting to tracking and resolving Application QA Specialist (August 2014 – March 2016) ● Evaluated, recommended, and tested new opportunities to enhance software, hardware and IT processes ● Managed and supported company IT assets, including hardware and software ● Lead Quality Assurance initiatives and process improvements ● Created and executed test cases based on client requirements and adhered to established software quality standards Client Services Representative (July 2013 – August 2014) ● Managed book of business ● Served as frontline point of contact for clients ● Aligned internal team priorities with external stakeholders ● Assisted team members and provide support for solutions to client queries to meet company objectives ● Maintained company knowledgebase of products and services to support customer experience and service solutions Show less



Succession Strategies

• Business Consulting and Services

• Executive Assistant

  • Feb 2012 - Jul 2013

  Manage entry of client data Maintain office computers, assist in the correct use, and diagnose and repair problems Assist managers with issues pertaining to customer accounts Communicate with clients on behalf of proprietors Manage CRM system with more than 1200 contacts Concentrated on School and Independent Work, Tustin, CA. …....May 2010 – February 2012 Manage entry of client data Maintain office computers, assist in the correct use, and diagnose and repair problems Assist managers with issues pertaining to customer accounts Communicate with clients on behalf of proprietors Manage CRM system with more than 1200 contacts Concentrated on School and Independent Work, Tustin, CA. …....May 2010 – February 2012