Experience

ASAP Solutions Group, LLC

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Tier 2 Business Resolution Specialist

  • Mar 2014 - Present

  - Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken for residential consumer and small business accounts. - Explaining charges, promotions, and rebates to residential and small business customers. - Placing orders to change or manage services for residential and small business accounts. - Following up with residential and small business customers to ensure that all of their issues have been resolved. - Setting up appointments to dispatch technicians to the premises when required. - Helping small business customers configure their equipment to properly communicate across a range of devices both within their local network and remotely such as: - Static IP set-up, configuration, and assignments. - Firewall rule configuration and port forwarding. - Some support for 3rd party device configuration such as printers, security camera systems, servers, and 3rd party routers/firewalls. - Working with other departments as needed in order to resolve customer issues properly in a timely manner. - Coordinating with other 3rd party IT support companies/representatives that the small business may employ to ensure that their systems are able to integrate seamlessly with our own. - Recommending improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Show less



Pace

• United Kingdom
• Airlines and Aviation
• 500 - 600 Employee

• Customer Support Representative

  • Dec 2008 - Feb 2014

  - Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken for residential consumer accounts. - Resolving customer issues and following up with customers to ensure that all problems have been solved to their satisfaction across several lines of business and levels of support from tier 1 through the highest levels of residential consumer support. - Recommending improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Show less



Hy-Vee, Inc.

• Retail
• 700 & Above Employee

• Senior Produce Specialist

  • Apr 2007 - Jun 2008

  - Face-to-face interactions with customers involving issues and/or questions that they may have with products. - Manage time to ensure that the shelves remain fully stocked with fresh products while also assisting customers. - Face-to-face interactions with customers involving issues and/or questions that they may have with products. - Manage time to ensure that the shelves remain fully stocked with fresh products while also assisting customers.