Technical Support Team Lead

• Aug 2022 - Present

VOIP Support Engineer

• Nov 2021 - Aug 2022

Bartender

• Jul 2021 - Present

Enterprise Support Technician

• Jan 2009 - Nov 2021

Windows Image Creation/Deployment: Win10, WinPE, WDS, MDT. I am responsible for creating and maintaining our Master Image for all Windows 10 machines. Previously Windows 7 and Windows XP as well. Group Policy Management: I work closely with our network admins to identify and set several local/domain policies. I also assist in identifying needed policy changes with new Windows versions. Active Directory Management: I assist in maintaining Active Directory. I also create and maintain our naming convention. Knowledge Base: Identifying and documenting solutions and instructions for technicians. Maintain and update all documentation in a centrally located Knowledge Base that I have created. Scripting: Creating Batch Files and PowerShell scripts to automate processes and create tools that work as single-click, remote solutions for technicians. Remote Support: Help desk. With Covid and budget restrictions I have also played a lead role in identifying ways to expand our remote support capabilities. Bomgar, Intel vPro, PS Remoting. Network Maintenance: Installation and inventory of network equipment. Troubleshooting network issues. Google Domain: Support and some admin tasks. Hardware/Software Support: Desktops, Laptops, Chromebooks, Projectors, SmartBoards, Conference Systems, VOIP Phones, general A/V, Tablets, iPads, Printers, Scanners, Document Cameras, Electronic Signs, Electronic Scoreboards, Gasboy (gas pump), Masterking (locksmith), Raptor, Milestone Security, Network Equip, Windows OS, Office 365, Google (Drive, Classroom, Meets, etc.), Intercoms, Creative Cloud, several educational programs. Show less

Bartender/Server/Line Cook

• Oct 2019 - Jun 2021

Main role is lead bartender on weekends, but have served and worked as a cook when needed. Switching back and forth between all roles as needed. Bar: Manager on-duty during shift. Key holder. Responsibilities include managing servers, handling all employee cash-outs, customer relations, stock, inventory, correcting order mistakes/mis-keys, price tier changes, menu changes, discounts/comps, bar tending, to-go orders, closing duties, checking other employee closing duties were performed, payouts for entertainment, and creating signature cocktails. Kitchen: Back and forth, prep, fry, sautee, some grill/flat top, mostly wheel/expo. Show less

Bartender/Server

• Nov 2019 - Mar 2020

Closing bartender/server 1 night per week and fill-in as needed. Closing bartender/server 1 night per week and fill-in as needed.

Automotive Technician

• Feb 2018 - Oct 2019

Automotive Technician - Weekends Automotive Technician - Weekends

Sr. Support Technician

• Mar 2008 - Jan 2009

Remote Support, Help Desk, Some Active Directory Administration and Support, User/Email Setup, Mobile Device Support, Data Transfer, Hardware/Software Installation and Troubleshooting, Some Blackberry Enterprise Server Administration and Support, VPN Support. Remote Support, Help Desk, Some Active Directory Administration and Support, User/Email Setup, Mobile Device Support, Data Transfer, Hardware/Software Installation and Troubleshooting, Some Blackberry Enterprise Server Administration and Support, VPN Support.

Campus Assistant (Asst. Tech)

• Jan 2006 - Mar 2008

Monitoring Computer Lab, Help Desk, Knowledge Base articles for FAQ website, some HTML, some cable running/termination, some hardware/software deployment/installation. Monitoring Computer Lab, Help Desk, Knowledge Base articles for FAQ website, some HTML, some cable running/termination, some hardware/software deployment/installation.