Experience

Lone Wolf Technologies

• Canada
• Software Development
• 400 - 500 Employee

• Senior Manager of Customer Success

  • Dec 2022 - Present

• Customer Success Team Lead

  • Oct 2021 - Dec 2022

• Senior Customer Success Specialist

  • Aug 2021 - Oct 2021

• Customer Success Specialist

  • Mar 2021 - Aug 2021

  Cambridge, Ontario, Canada

• Customer Success Associate

  • Apr 2020 - Mar 2021



Forbes Waterloo Mazda

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales And Leasing Consultant

  • May 2017 - Apr 2020

  Waterloo, Ontario · Develops and maintains positive relationships with a diverse set of customers to ensure that all needs are met which increases customer retention and satisfaction · Meets and exceeds sales targets on a monthly basis; previous years sales target was exceeded by 14% · Experience using multiple client resource management systems to track sales, customer information, and inventory for dealership reporting · Responsible for the maintenance of social media accounts to deliver appropriate… Show more · Develops and maintains positive relationships with a diverse set of customers to ensure that all needs are met which increases customer retention and satisfaction · Meets and exceeds sales targets on a monthly basis; previous years sales target was exceeded by 14% · Experience using multiple client resource management systems to track sales, customer information, and inventory for dealership reporting · Responsible for the maintenance of social media accounts to deliver appropriate marketing campaigns in order to increase revenue generation and customer engagement Show less



Best Buy

• Retail
• 700 & Above Employee

• Assistant Manager

  • Sep 2015 - May 2017

  Canada · Manages a team of 6-8 employees to meet and exceed sales targets. · Regularly called on to manage the entire store, assisting both customer opportunities and sales issues; responsible for managing the store in March 2017 where sales exceeded 120% to budget. · Developed a working knowledge of profit and loss statements. · Experience with troubleshooting hardware and software malfunctions on devices such as phones, tablets, laptops, and computers.

• Sales Associate

  • Mar 2013 - Sep 2015

  Canada · Coached teams of 10-20 employees, developing their sales skills and company knowledge. · Captain of “Net Promoter Score” for the store, taking customer feedback and score of our store and change some of the customers from a “detractor” to a “promoter”. · Given the responsibility of business contact for local businesses who were looking for bulk orders. · Top sales associate in every department worked in with particular success in catapulting the Best Buy Mobile department from 135th… Show more · Coached teams of 10-20 employees, developing their sales skills and company knowledge. · Captain of “Net Promoter Score” for the store, taking customer feedback and score of our store and change some of the customers from a “detractor” to a “promoter”. · Given the responsibility of business contact for local businesses who were looking for bulk orders. · Top sales associate in every department worked in with particular success in catapulting the Best Buy Mobile department from 135th to 30th in the company within one month of joining the team.



Region of Waterloo

• Canada
• Government Administration
• 700 & Above Employee

• IT Helpdesk (Co-op)

  • Jan 2014 - Apr 2014

  Canada · Responsible for supporting the entire Region of Waterloo team and delivering technical service support to locations in Waterloo, Kitchener, Cambridge, and township areas. · Helped teach new and existing staff updated and new software functionality. · Delivered front line support to teams in order to troubleshoot hardware issues in a timely and efficient manner. · Provided exceptional customer service to every team assisted, resulting in great survey feedback and praise from… Show more · Responsible for supporting the entire Region of Waterloo team and delivering technical service support to locations in Waterloo, Kitchener, Cambridge, and township areas. · Helped teach new and existing staff updated and new software functionality. · Delivered front line support to teams in order to troubleshoot hardware issues in a timely and efficient manner. · Provided exceptional customer service to every team assisted, resulting in great survey feedback and praise from management. Show less