Codrina Adam
Customer Service Travel Consultant at All Inclusive Outlet- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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French Full professional proficiency
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Romanian Native or bilingual proficiency
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Italian Limited working proficiency
Topline Score
Bio
Aurelian SOFICĂ
Codrina represents the top 1% of the students I had. I noticed her since the first semester of study due to her work. Considering the difficult task of reviewing 8 academic articles and providing arguments regarding how the theories & ideas can translate into gaining practical competitive advantage, her consistent performance outranked everybody. As her comfort zone evolved, Codrina stepped out of the reflective and theoretical zones into the active and pragmatic one as a result of self-awareness and willingness to challenge herself. She strategically built professional experience in Hospitality Industry while she was studying (DoubleTree by Hilton Cluj - City Plaza) and gradually acquired valuable multicultural skills during her international work and educational experience (Roc Lago Rojo Malaga and Marketing and Business School ESIC Valencia). I see in Codrina a promising professional, a critical thinker, a confident and pragmatic person. As a final vote of confidence, I want to underline her strong work ethics and modesty, despite her outstanding performance. Please feel free to contact me if I can help you further with your decision. Thank you Codrina for being inspirational! Aurelian SOFICA
Paulina Mazur
Codrina was one of the most applied and dedicated students I have ever had. Her level of English is already very high, but that doesn´t stop her from trying to perfect it even more. Dilligent, curious and with a very strong work eithic, I am sure she will thrive in any job and go the extra mile every step of the way.
Aurelian SOFICĂ
Codrina represents the top 1% of the students I had. I noticed her since the first semester of study due to her work. Considering the difficult task of reviewing 8 academic articles and providing arguments regarding how the theories & ideas can translate into gaining practical competitive advantage, her consistent performance outranked everybody. As her comfort zone evolved, Codrina stepped out of the reflective and theoretical zones into the active and pragmatic one as a result of self-awareness and willingness to challenge herself. She strategically built professional experience in Hospitality Industry while she was studying (DoubleTree by Hilton Cluj - City Plaza) and gradually acquired valuable multicultural skills during her international work and educational experience (Roc Lago Rojo Malaga and Marketing and Business School ESIC Valencia). I see in Codrina a promising professional, a critical thinker, a confident and pragmatic person. As a final vote of confidence, I want to underline her strong work ethics and modesty, despite her outstanding performance. Please feel free to contact me if I can help you further with your decision. Thank you Codrina for being inspirational! Aurelian SOFICA
Paulina Mazur
Codrina was one of the most applied and dedicated students I have ever had. Her level of English is already very high, but that doesn´t stop her from trying to perfect it even more. Dilligent, curious and with a very strong work eithic, I am sure she will thrive in any job and go the extra mile every step of the way.
Aurelian SOFICĂ
Codrina represents the top 1% of the students I had. I noticed her since the first semester of study due to her work. Considering the difficult task of reviewing 8 academic articles and providing arguments regarding how the theories & ideas can translate into gaining practical competitive advantage, her consistent performance outranked everybody. As her comfort zone evolved, Codrina stepped out of the reflective and theoretical zones into the active and pragmatic one as a result of self-awareness and willingness to challenge herself. She strategically built professional experience in Hospitality Industry while she was studying (DoubleTree by Hilton Cluj - City Plaza) and gradually acquired valuable multicultural skills during her international work and educational experience (Roc Lago Rojo Malaga and Marketing and Business School ESIC Valencia). I see in Codrina a promising professional, a critical thinker, a confident and pragmatic person. As a final vote of confidence, I want to underline her strong work ethics and modesty, despite her outstanding performance. Please feel free to contact me if I can help you further with your decision. Thank you Codrina for being inspirational! Aurelian SOFICA
Paulina Mazur
Codrina was one of the most applied and dedicated students I have ever had. Her level of English is already very high, but that doesn´t stop her from trying to perfect it even more. Dilligent, curious and with a very strong work eithic, I am sure she will thrive in any job and go the extra mile every step of the way.
Aurelian SOFICĂ
Codrina represents the top 1% of the students I had. I noticed her since the first semester of study due to her work. Considering the difficult task of reviewing 8 academic articles and providing arguments regarding how the theories & ideas can translate into gaining practical competitive advantage, her consistent performance outranked everybody. As her comfort zone evolved, Codrina stepped out of the reflective and theoretical zones into the active and pragmatic one as a result of self-awareness and willingness to challenge herself. She strategically built professional experience in Hospitality Industry while she was studying (DoubleTree by Hilton Cluj - City Plaza) and gradually acquired valuable multicultural skills during her international work and educational experience (Roc Lago Rojo Malaga and Marketing and Business School ESIC Valencia). I see in Codrina a promising professional, a critical thinker, a confident and pragmatic person. As a final vote of confidence, I want to underline her strong work ethics and modesty, despite her outstanding performance. Please feel free to contact me if I can help you further with your decision. Thank you Codrina for being inspirational! Aurelian SOFICA
Paulina Mazur
Codrina was one of the most applied and dedicated students I have ever had. Her level of English is already very high, but that doesn´t stop her from trying to perfect it even more. Dilligent, curious and with a very strong work eithic, I am sure she will thrive in any job and go the extra mile every step of the way.
Credentials
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All Inclusive Travel Experience
Travel Agent UniversityApr, 2022- Oct, 2024 -
Online Spanish Teacher
Instituto CervantesFeb, 2022- Oct, 2024 -
Dominican Republic Specialist
Travel Agent UniversityApr, 2020- Oct, 2024 -
Fundamentals of Digital Marketing
GoogleApr, 2020- Oct, 2024 -
LINGUA European Certificate Spanish Language for Business
Lingua CentreNov, 2019- Oct, 2024 -
DELF B2 Certificate in French
French Institute of RomaniaFeb, 2016- Oct, 2024 -
ECDL
ECDL ROMANIA
Experience
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All Inclusive Outlet
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United States
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Travel Arrangements
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1 - 100 Employee
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Customer Service Travel Consultant
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May 2022 - Present
-Review and monitor reservations made online via website to ensure all bookings are successfully received by suppliers-Handle customer service requests from different sources (phone, email and website “contact us” form)-Log all activity and correspondence with clients and suppliers within the CRM system-Work with AIO’s suppliers and other service staff members to fulfill clients’ requests for information, booking revisions, flight schedule changes, etc. in a timely manner -Review and monitor reservations made online via website to ensure all bookings are successfully received by suppliers-Handle customer service requests from different sources (phone, email and website “contact us” form)-Log all activity and correspondence with clients and suppliers within the CRM system-Work with AIO’s suppliers and other service staff members to fulfill clients’ requests for information, booking revisions, flight schedule changes, etc. in a timely manner
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Freelance
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Egypt
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Human Resources
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1 - 100 Employee
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Online Spanish Teacher
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Oct 2020 - Present
-Build my personal brand and attract students through different webpages dedicated to this area-Prepare course materials using Canva and PowerPoint-Design lessons that cover all aspects of the Spanish language, whether written or verbal-Teach online classes using Zoom and Microsoft Teams-Work with students of different ages, different backgrounds and different interest (teenagers/adults; students/professionals; Romanian/Chinese/Belgian) -Build my personal brand and attract students through different webpages dedicated to this area-Prepare course materials using Canva and PowerPoint-Design lessons that cover all aspects of the Spanish language, whether written or verbal-Teach online classes using Zoom and Microsoft Teams-Work with students of different ages, different backgrounds and different interest (teenagers/adults; students/professionals; Romanian/Chinese/Belgian)
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Academia de Lenguas de Santo Domingo
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Dominican Republic
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Higher Education
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1 - 100 Employee
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English Second Language Teacher
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Oct 2020 - May 2022
-Prepare course materials using Canva and PowerPoint-Design lessons that cover all aspects of the English language, whether written or verbal-Adapt the English classes to the type of students and their interests (teenagers/adults; Business Professionals)-Managed to help students move from a beginner level to an intermediate level according to the CEFR levels -Prepare course materials using Canva and PowerPoint-Design lessons that cover all aspects of the English language, whether written or verbal-Adapt the English classes to the type of students and their interests (teenagers/adults; Business Professionals)-Managed to help students move from a beginner level to an intermediate level according to the CEFR levels
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DoubleTree by Hilton Cluj - City Plaza
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Romania
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Hospitality
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1 - 100 Employee
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Spa Assistant
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Oct 2019 - May 2020
Responsibilities:-Greeting clients, inquire into their appointment status and relay information to the spa therapist;-Interacting and communicating effectively with clients, members, guests and team members;-Providing spa tours to new or prospective clients and make them aware of the services and facilities offered;-Processing payments for services rendered and ensure that bookkeeping activities are performed to manage cash and credit card transactions;-Assuming responsibility of opening and closing the spa on designated times.
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ROC HOTELS
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Cuba
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Hospitality
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1 - 100 Employee
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Front Office Trainee
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Jun 2019 - Sep 2019
Responsibilities: -Registering & processing guests and their assigned rooms -Department specific procedures: check-in and check-out procedures, preparing registration cards and room access cards -Answering phone calls and providing information -Promoting hotel services -Restaurant hostess: greet and seating guests at tables, informing guests of any specials of the day, maintaining contact with kitchen staff, management, serving staff and guests to ensure that dining details are handled properly
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Cross-training Intern at DoubleTree by Hilton
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Jun 2018 - Aug 2018
My internship at DoubleTree by Hilton Cluj-City Plaza was done in three main departments:Front Office Trainee: -Registering hotel guests -Department specific procedures: check-in and check-out procedures, preparing registration cards and room access cards -Answering phone calls and providing informationF&B Trainee: -Ensuring services for breakfast (mise-en-place, cleaning) -Hostess (interacting with hotel guests, making reservations) SPA Trainee: -Welcoming clients and presenting the available services -Registering clients -Checking consumables -Making appointments
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AIESEC
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Canada
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Non-profit Organizations
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700 & Above Employee
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SHAPE Project Manager
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Feb 2018 - Jul 2018
-Planning, organizing and implementing a project which consisted in career orientation for young people;-Recruiting and selecting international trainers for career orientation courses;-Leading and motivating a team;-Promoting the project at local level and attracting participants. -Planning, organizing and implementing a project which consisted in career orientation for young people;-Recruiting and selecting international trainers for career orientation courses;-Leading and motivating a team;-Promoting the project at local level and attracting participants.
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Education
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2020 - 2021
UCAM Universidad Católica San Antonio de Murcia
Master's degree, Innovation and Tourism Marketing -
2017 - 2020
Babeș-Bolyai University
Bachelor's degree, Business Administration in Hospitality Services -
2018 - 2019
ESIC Business & Marketing School
Bachelor's degree, Business Administration
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