Experience

Summit Healthcare Services
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Director of Marketing and Living Well

  • Nov 2019 - Present

Omni La Costa Resort & Spa
• Hospitality
• 200 - 300 Employee
• Assistant Director of Spa

  • Dec 2018 - Nov 2019

Montage International
• Hospitality
• 700 & Above Employee
• Spa Management Team

  • Apr 2018 - Dec 2018


Marilyn Monroe™ Spas

• Health, Wellness & Fitness
• 1 - 100 Employee

• Spa Director

  • Nov 2016 - Apr 2018

  Directly responsible for the day to day operations of Spa and Salon. Directly responsible for the day to day operations of Spa and Salon.


CK Consulting
• United States
• Events Services
• Consultant/Independent

  • Oct 2015 - Apr 2018


Canyon Ranch SpaClub

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Operations

  • 2012 - 2015

  Revitalized all operations in a $25 million Four-Star Spa, accountable for budget, strategic planning & marketing. Led a management team of 7, spearheading the servicing of the Venetian & Palazzo hotels, with over 80 treatment rooms and 200+ staff members. ✔ Delivered YoY improved profitability and gross margin, reducing costs by 15% annually (360k+), consistently increasing revenue with full P&L accountability. ✔ Increased customer service levels, efficiency, and targets by executing improvement strategies & action plans rejuvenating service team & customer retention. ✔ Recruited, mentored, trained, and coached leaders to facilitate and sustain a strong selling environment while holding associates accountable for productivity and service levels throughout operations. ✔ Cultivated, created, and implemented new training programs by providing tools and rejuvenating processes for talent to increase capabilities, evolving skill-sets and creating successful businesses. ✔ Conceptualized, developed, implemented, and established an operating plan for sales operations. Streamlined operational efficiency while increasing revenues. ✔ Led the complete rebrand and renovation of existing spa, encompassing new branding, marketing communications and events.



Crate and Barrel

• United States
• Retail
• 700 & Above Employee

• General Manager & Trainer

  • 2004 - 2012

  Rapidly promoted to revitalize activities within multiple store markets to deliver business objectives. Oversaw the expansion and sales growth of multiple locations. Guided all phases of incorporation including profit & loss analysis, budget & strategy. ✔ Exceeded sales targets by $8 million within region and in stores, delivered business growth, high levels of service, and established a proven reputation of solution-focused approaches that produced positive sales results. ✔ Implemented goals distribution process to maximize service performance per location, increasing team motivation and leading to business goals and objectives being consistently exceeded, such as a 20% YoY increase in sales. ✔ Rejuvenated 10+ loss making locations into profitable business units, increasing sales on average by 17%, revitalizing recruitment, marketing, coaching and service levels ultimately increasing acquisition and retention of customers. ✔ Revitalized customer satisfaction to 90%+ improving processes and coaching programs delivering a customer-centered team with #1 company service levels. ✔ Spearheaded growth fiscally and performance for the operations including planning, budgeting, forecasting, monitoring, and corrective management



Shullys Events

• United States
• Restaurants
• 1 - 100 Employee

• Senior Meeting and Event Planner

  • 1999 - 2003

  Generated $3.6M of sales for events, delivering sales, proposal preparation including cost estimating, planning & execution of events for corporate and personal clients. Generated $3.6M of sales for events, delivering sales, proposal preparation including cost estimating, planning & execution of events for corporate and personal clients.

• Consultant

  • 1995 - 1999

  Developed customized spa vacations, planned, organized & implemented events. Developed customized spa vacations, planned, organized & implemented events.



Canyon Ranch

• United States
• Hospitality
• 700 & Above Employee

• Fitness Director

  • 1984 - 1991

  Responsible for the day to day operations of the fitness department, scheduling, payroll, budgeting and training of a staff of 80+. Responsible for the day to day operations of the fitness department, scheduling, payroll, budgeting and training of a staff of 80+.