Cobzaru Costin

Tehnical Support at ROMARG | The Hosting Provider
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Contact Information
us****@****om
(386) 825-5501
Location
Romania, RO
Skills

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Bio

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Experience

  • ROMARG | The Hosting Provider
    • Romania
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Tehnical Support
      • Oct 2013 - Present

      Suport Tehnic Webhosting, LAN/WAN, DNS, cPanel/WHM, EMAIL, platforme webdesign (Wordpress, Joomla, PrestaShop, OpenCart). Suport Tehnic Webhosting, LAN/WAN, DNS, cPanel/WHM, EMAIL, platforme webdesign (Wordpress, Joomla, PrestaShop, OpenCart).

  • CGS consulting Ltd.
    • Oil and Gas
    • 1 - 100 Employee
    • Supervizor -Customer care specialist
      • Jun 2010 - Oct 2013

      Trainer - pregatirea si testarea noilor agenti inainte de a intra in productie Suport Tehnic xDSL, DTH, LAN/WAN, IPTv, VoIP. Supravegherea si oferirea de suport tehnic si conversational agentilor. Supravegherea targeturilor si a indicatrilor principali. Luarea de decizii si masuri temporare pentru corectarea eventualelor derapari de la targeturi. Preluarea escalarilor si a situatiilor speciale ale clientilor. Efectuarea de feedback catre agenti pe anumiti indicatori de calitate si situatii intampinate de acestia. Scoaterea si interpretarea diferitelor rapoarte. Postul reprezinta in esenta "Veriga de legatura" intre oamenii din producie si managementul superior. Show less

Education

  • Nicolae Titulescu Highscool
    Bachelor Degree in Informatics, Informatics & Matematics
    2001 - 2005
  • International Business Management
    Financial manager, Business Administration, Management and Operations

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