Experience

Arts United of Greater Fort Wayne, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Donor Stewardship Manager

  • Jul 2018 - Present



Orthopaedics NorthEast

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Health Information and Communication Services Supervisor

  • Jul 2001 - Jul 2018

  Responsible for management of thirteen staff members: interviewing, hiring, reviewing and terminating of staff, scheduling daily duties, managing conflicts.Daily department duties include accessing the INSPECT program, reviewing drug screen results, retrieving records from past pain management physicians.Serve as liaison to external vendors.Meet with department heads to collaborate and solve problems.Lead a large group of team leaders and senior staff responsible for building rapport within departments.Responsible for training new hires from all departments on how to deal with upset and argumentative patients.Lead a small committee of staff who dealt with terminating of patients: ensuring all legal guidelines are completed, patient contacted by phone or mail, contacting law enforcement when applicable.Verify data accuracy through quality assurance programs. Show less

• Health Information and Communication Services Supervisor

  • Jul 2001 - Jul 2018



B. Dalton Bookseller

• United States
• Retail

• Assistant Store Manager

  • Aug 1997 - Aug 1999

  Responsible for assisting store manager with daily management of six staff members and implementing corporate guidelines. Processed payments for credit and debit cards and returned the proper change for cash transactions. Immediately addressed problems with customers to promote quick and successful resolution. Recommended merchandise to customers based on their needs and preferences. Engaged with customers in a sincere and friendly manner. Mentored new sales associates to contribute to the store’s positive culture. Show less