Experience

AltaGas Ltd.

• Canada
• Oil and Gas
• 500 - 600 Employee

• Sr. Project Manager - Cyber Security & Digital Risk

  • Mar 2022 - Present

  Various Security Projects: • Zero Trust: Web Content Filtering & VPN • Enterprise Endpoint Security: CrowdStrike (AV/EDR) • Enterprise Email Security: Proofpoint • Remove Legacy AV/EDR Various Security Projects: • Zero Trust: Web Content Filtering & VPN • Enterprise Endpoint Security: CrowdStrike (AV/EDR) • Enterprise Email Security: Proofpoint • Remove Legacy AV/EDR



Parkland Corporation

• Canada
• Oil and Gas
• 700 & Above Employee

• Sr. Project Manager - Cyber Security

  • Mar 2021 - Mar 2022

  Implementation of various Security Projects: • Zero Trust - Zscaler • Network Detection & Response (NDR) – Vectra • System Hardening – CIS Benchmark • Data Security – Varonis • Remove Legacy AV/EDR applications Implementation of various Security Projects: • Zero Trust - Zscaler • Network Detection & Response (NDR) – Vectra • System Hardening – CIS Benchmark • Data Security – Varonis • Remove Legacy AV/EDR applications



iON United Inc.

• Canada
• Computer and Network Security
• 1 - 100 Employee

• Project Manager - Cyber Security

  • Oct 2019 - Mar 2022

  Multiple simultaneous projects ranging from: • ForeScout implementation • PaloAlto & Panorama implementation • MFA (Okta & F5) • Splunk deployment • CSC20 & Pen Testing • Firewall upgrades Multiple simultaneous projects ranging from: • ForeScout implementation • PaloAlto & Panorama implementation • MFA (Okta & F5) • Splunk deployment • CSC20 & Pen Testing • Firewall upgrades



Olympia Financial Group Inc

• Canada
• Financial Services
• 1 - 100 Employee

• Process Improvement Consultant - Contract

  • Jun 2019 - Nov 2019

  Process Improvement and Automation. Process Improvement and Automation.



Suncor

• Canada
• Oil and Gas
• 700 & Above Employee

• Meeting Services Lead

  • Oct 2016 - May 2019

  • Meeting Room Upgrade Project: Worked closely with the Outsource Vendor Team & Operational Team to deliver meeting room upgrades, moves and new builds in accordance with the project plan ($2M+ annually), ensuring outages are kept to a minimum and rooms are delivered on time & within budget. Equipment procurement & Local storage. Successfully transition 150+ rooms annually to operations.• Managed outsourced Vendor supporting 600+ meeting rooms worldwide and over 1M meetings annually.• Engaging key stakeholders while aligning teams with enterprise strategies to ensure successful implementation and support.• Delivered sound and applicable capacity planning and risk assessment recommendations through data analysis, dashboard management (ServiceNow), and collaboration with business units to identify better business solutions & processes. • Built and maintained productive vendor relationships by using interpersonal & effective negotiation skills resulting in optimal service delivery, minimization of outages and constant adherence to service level objectives (SLO) directly aligned to the managed service contract. Ensured client satisfaction, maximized team productivity & creating a positive image of IT within the business.• Developed the new standards, RFI scoring and selection, implemented POC’s, RFP negotiating and implementation. Created a 12-24 month roadmap & asset lifecycle plan. Show less

• Desk Side Support Lead (Interim)

  • Jul 2018 - Mar 2019

  • Client Support Centre remote support Tier 1.5 - Ensuring SLA’s are met and escalations are actioned through collaboration with Vendor.• Managed Vendor supporting 800+ applications and 16,000+ users and assets worldwide.

• Virtual Desktop Infrastructure Lead:

  • Sep 2014 - Oct 2016

  • Migrated Project: Moving vendors using physical Suncor assets to Virtual Desktops on VDI VBlock. These included Persistent & Non-persistent Desktops for 2,000+ Users. Applications were migrated using App-V or Citrix. Vendors included IBM, HP, Accenture & CGI.• Application remediation and license compliance project for over 12,000 assets, saving $2M+ in annual license fees. Applications included Acrobat Pro, MS Projects & MS Visio and others.• Provide leadership and technical expertise to the outsourced vendor to manage the VDI environment to best fit Suncor’s VM demand for 2000+ users.• Manage the VIEW/vCD hardware ratio within the VBlock to best assist Suncor’s changing needs. Show less



CompuCom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Manager - Windows 7 Finalization

  • Dec 2013 - Sep 2014

  Transition to Suncor as Staff Augmentation to complete the remainder of the Windows 7 upgrade project as part of the End User Services Operation model.

• Project Manager - Windows 7 Deployment

  • May 2013 - Nov 2013

  • Built and managed the project deployment team to deliver the upgrade to Windows 7 including pre and post deployment support teams across the organization of team 50+.• Successfully enabled the migration of over 16,000 clients & workstations. • Key Accomplishments: - Talent Acquisition- Team Management- Risk Assessment- Application version readiness and possible upgrades & backwards compatibility- Determine remote vs manual upgrades- Scheduling based on Prioritization vs Business Critical- Data Analysis & Reporting- SCCM integration & Tracking- Crisis Management & Remediation activities- Feedback & Surveys Show less

• Operations Manager - End User Services

  • Dec 2012 - Apr 2013

  • Managed the deskside support team of 40+ across Western Canada including recruitment, performance against KPI’s and technical development through day to day operations. Resulted in consistent delivery of optimal deskside support with minimal downtime and immediate response rates.• Completed the annual Asset Replacement at a rate of 20% organization-wide (3,000+). Ensuring none to minimal downtime or operational disruption.. Maintained the Master Data SAP daily and annually to ensure optimal asset functionality.• Maximized client satisfaction by creating a support structure at all major Suncor sites and serving as escalation point to BA’s• Consistently responded to and delivered on client’s needs and concerns by assessing tickets success rates against the service level agreements resulting in 97+% SLA compliance. Show less

• Project Delivery Manager (Contract) - Office 2010 Upgrade

  • Aug 2012 - Dec 2012

  Successfully managed & completing the Office 2010 upgrade project of 16,000+ endpoints at all Suncor locations. Duties included Scheduling, Risk Assessment, Remediation, Team Management & Talent Acquisition.



Century Services Inc.

• United States
• Consumer Services

• IT Contractor

  • Jun 2012 - Jul 2012

  Manage & Maintain IT for Century Services. Tasks include Windows Servers, Google Services, BES, BIS, GBES, Backups and End User support Manage & Maintain IT for Century Services. Tasks include Windows Servers, Google Services, BES, BIS, GBES, Backups and End User support



ICS Computer Systems

• United States
• Computer and Network Security

• Business Owner

  • May 1998 - 2012

  BUSINESS OWNER Built a successful company that provided clients with a complete IT solution. Strong focus on client satisfaction & strategic planning. Strong networking and negotiating skills. Developed marketing strategies, financial management, employee management & identifying new business opportunities. PROJECT MANAGEMENT, PLANNING & IMPLEMENTATION Project planning & implementation. Assess tenders, suppliers and contract negotiations, awarding tenders. Budgeting & equipment acquisition through careful negotiations and research. Show less



SIRODENT

• Business Owner

  • Feb 2009 - Oct 2010

  Establish a fast growing company specializing in Sirona Dental equipment. Strategic planning, proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development, price negotiations. Establish a fast growing company specializing in Sirona Dental equipment. Strategic planning, proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development, price negotiations.



Boston City Campus & Business College

• South Africa
• Education Administration Programs
• 400 - 500 Employee

• IT Department Head

  • Jan 1999 - Nov 2001

  Design, implement & maintaining campus network and security. Windows NT4 & Windows 2000 Server. 400 users and admin staff. Creating Intranet using PHP & MySQL. Lecturing of IT Students on the following: - A+ - N+ - I-net+ - MCSE (NT4) - Web design - Graphics Design Design, implement & maintaining campus network and security. Windows NT4 & Windows 2000 Server. 400 users and admin staff. Creating Intranet using PHP & MySQL. Lecturing of IT Students on the following: - A+ - N+ - I-net+ - MCSE (NT4) - Web design - Graphics Design



AmteQ

• Austria
• Aviation & Aerospace
• 1 - 100 Employee

• IT Technician

  • 1996 - 1999

  Build, support PC’s, DOS, Windows 95, Windows 98, Novell Netware. Workshop Manager, training technician & helpdesk. Build, support PC’s, DOS, Windows 95, Windows 98, Novell Netware. Workshop Manager, training technician & helpdesk.



Saambou Bank

• Hospitals and Health Care

• Assistant Manager - Business Information

  • Jul 1995 - Dec 1995

  Analyzing branch data nation wide and preparing accurate documentation for executive management on projections and new products. Analyzing branch data nation wide and preparing accurate documentation for executive management on projections and new products.