Experience

Volunteers of America Northern California and Northern Nevada

• United States
• Individual and Family Services
• 1 - 100 Employee

• Visual Media Associate

  • Oct 2022 - Present

  Responsible for managing all creative and production services in the Development and Marketing department. Develops and maintains a visual identity for VOA NCNN and ensures that all assets are visually engaging, consistent, and on brand. Coordinates and collaborates with the entire Development and Marketing team, creates compelling assets to be used in content, collateral, campaigns, promotions, and events to achieve marketing goals. Responsible for managing all creative and production services in the Development and Marketing department. Develops and maintains a visual identity for VOA NCNN and ensures that all assets are visually engaging, consistent, and on brand. Coordinates and collaborates with the entire Development and Marketing team, creates compelling assets to be used in content, collateral, campaigns, promotions, and events to achieve marketing goals.



Cobian Creative

• Graphic Designer

  • Sep 2021 - Present

  Create unique images, audio messages, illustrations, and logos. Advise clients on the best strategies to use for their particular products and desired audiences. Exceptional collaborative and interpersonal skills; dynamic team player with well-developed written and verbal communication abilities. Highly skilled in client and vendor relations and negotiations; talented at building and maintaining “win-win” partnerships. Meet with clients either in person or online in order to discuss the scope of different projects. Passionate and inventive creator of innovative marketing strategies and campaigns; accustomed to performing in deadline-driven environments with an emphasis on working within budget requirements. Ensure 100 percent customer satisfaction by presenting art to clients and giving a chance for feedback. Review all projects to ensure the end product is error free. Show less



TELUS International

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • May 2022 - Jul 2022

  Taking inbound calls relating to customer service. Calls include the full range of customer inquiries. i.e balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, payment questions and complaints. Representing and protecting the brand, ensuring each Customer connection is professional and accurate. Providing excellent customer service through active listening and aims to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding. Show less

• Ads Integrity Specialist

  • Jul 2020 - May 2022

  Review videos, posts, comments, reviews, photos, and live-streaming content according to the social network’s policies, workflows, and targets while upholding a high standard of accuracy and quality. Participates in frequent refresher training to always conduct correct moderating policies. Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams. Make suggestions for improving efficiency. Draw up daily activity reports. Maintain a high level of quality in each case that you review. Achieve weekly productivity as part of daily workflow. Balance priorities of daily workflow tasks in line with client needs. Show less