Experience

Exegin Technologies Limited

• Canada
• Wireless Services
• 1 - 100 Employee

• Technical Writer - Instructional Designer

  • Feb 2015 - Present

  My responsibilities include updating existing documentation for new releases and addressing information gaps. My responsibilities include updating existing documentation for new releases and addressing information gaps.



Coast Communications

• Sweden
• Public Relations and Communications Services
• 1 - 100 Employee

• Writer/Information Designer/Curriculum Developer/Instructor

  • Jan 2003 - Present

  Providing technical communications services as well as managing projects and people involved in the development and delivery of documentation, training and web content. Providing technical communications services as well as managing projects and people involved in the development and delivery of documentation, training and web content.



Tantalus

• United States
• Machinery Manufacturing

• Instructional Designer / Technical Writer

  • Jan 2014 - Nov 2014

  Focus: Customer training and customer-facing documentation Team: Customer Operations project managers and system engineers as well as the product development team Deliverables: Documentation of software, hardware and firmware; training curriculum, technical presentations, student handbooks and training video Authoring tools: MS Office, Camtasia Other tools: Jira Focus: Customer training and customer-facing documentation Team: Customer Operations project managers and system engineers as well as the product development team Deliverables: Documentation of software, hardware and firmware; training curriculum, technical presentations, student handbooks and training video Authoring tools: MS Office, Camtasia Other tools: Jira



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Technical Writer

  • Jan 2013 - May 2013

  Focus: Knowledge transfer for a complex mainframe based billing system to new hires Team: CORE Billing Deliverables: SharePoint wiki, videos, job procedures, system reference documentation Authoring tools: Many Focus: Knowledge transfer for a complex mainframe based billing system to new hires Team: CORE Billing Deliverables: SharePoint wiki, videos, job procedures, system reference documentation Authoring tools: Many



Gemcom Software HAS MOVED - Now GEOVIA

• Freelance Writer

  • Jun 2010 - Aug 2010

  Focus: Collateral for six software products Team: Marketing Deliverables: Articles, newsletters, brochures, web copy and press releases Authoring tools: MS Office Focus: Collateral for six software products Team: Marketing Deliverables: Articles, newsletters, brochures, web copy and press releases Authoring tools: MS Office

• Technical Writer

  • 2008 - 2008


DDS Wireless

• Canada
• Software Development
• 300 - 400 Employee

• Senior Technical Writer

  • Feb 2005 - Oct 2006

  Focus: Software, hardware, mobile apps Deliverables: Customer documentation, customer training Authoring Tools: FrameMaker, RoboHelp, MS Word Additional Tasks: Proposals, technical markcom Direct Report: VP of Engineering Teams: Software engineering, hardware engineering Focus: Software, hardware, mobile apps Deliverables: Customer documentation, customer training Authoring Tools: FrameMaker, RoboHelp, MS Word Additional Tasks: Proposals, technical markcom Direct Report: VP of Engineering Teams: Software engineering, hardware engineering



GPS Industries

• United States
• Software Development
• 100 - 200 Employee

• Business Analyst

  • May 2004 - Nov 2004

  Focus: Software for GPS golf applications Deliverables: Requirements and road mapping of enhancements and new products Additional Tasks: SWOT analysis Team: VP of Business Development, VP of Marketing, VP of Engineering Focus: Software for GPS golf applications Deliverables: Requirements and road mapping of enhancements and new products Additional Tasks: SWOT analysis Team: VP of Business Development, VP of Marketing, VP of Engineering



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Consulting Writer/Business Analyst

  • May 2003 - Feb 2004

  Project Focus: Software for financial services Deliverables: Documentation of internally-developed web-based applications for staff use along with requirements for future releases and templates for BAs and project managers Additional Tasks: Functional testing Authoring Tools: MS Office, Visio Team: Project managers, business analysts Project Focus: Software for financial services Deliverables: Documentation of internally-developed web-based applications for staff use along with requirements for future releases and templates for BAs and project managers Additional Tasks: Functional testing Authoring Tools: MS Office, Visio Team: Project managers, business analysts



Sage

• Australia
• Media Production

• Senior Technical Writer

  • Aug 1998 - Oct 2001

  Focus: Windows-based accounting software and ecommerce applications Deliverables: Software documentation (guides and online help) Additional Tasks: Editing for various departments Authoring Tools: HTML, MS Office, WinHelp Authoring Team: Technical writers, editors, web designers, translation specialists Focus: Windows-based accounting software and ecommerce applications Deliverables: Software documentation (guides and online help) Additional Tasks: Editing for various departments Authoring Tools: HTML, MS Office, WinHelp Authoring Team: Technical writers, editors, web designers, translation specialists



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Instructional Design Specialist

  • May 1994 - Jun 1998

  Focus: Software for telecom provisioning and network element management Deliverables: Software documentation and instructional design Additional Tasks: Usability testing, verification against builds Authoring Tools: FrameMaker, Interleaf Authoring Team: Technical writers, editors, graphic designers Software Development Environment: Unix Focus: Software for telecom provisioning and network element management Deliverables: Software documentation and instructional design Additional Tasks: Usability testing, verification against builds Authoring Tools: FrameMaker, Interleaf Authoring Team: Technical writers, editors, graphic designers Software Development Environment: Unix



VanCity Credit Union

• Canada
• Financial Services
• 1 - 100 Employee

• Procedure Writer

  • 1987 - 1987

  Creating enhanced operating procedures for ATM processing based on an analysis of how to streamline the existing process, reduce the number of forms, manual steps and transfer of data. Creating enhanced operating procedures for ATM processing based on an analysis of how to streamline the existing process, reduce the number of forms, manual steps and transfer of data.