Co-active Coach, Talent Strategist, Mentor, Speaker & Founder

• Aug 2019 - Present

Responsibilities: - Found the company. Define the purpose, vision and values. - Develop the business model and strategy. - Design and develop the offered services. - Personalize experiences for clients. - Supervise the operation and start-up. Achievements: I have enabled High Performance Talent to achieve the growth and / or positioning they desire. The impact that has been generated is: - 15% of customers have achieved a promotion in 6 months. - 20% have achieved a role change for development. - 20% have been accompaniments for role transitions or recent promotions where they have successfully positioned themselves. - 30% have proactively designed their career for the long term and defined a strategy to get there. - 15% have been accompaniments to CEOs who have improved their leadership skills, strategy and emotional intelligence. I have raised the level of awareness in terms of talent development, leadership, culture, diversity and inclusion through the lectures I gave in multinational companies.

Mentora en Programa Mujeres Ejecutivas que Transforman

• Feb 2022 - Present

Talent & Organizational Transformation, Human Resources Director

• Jul 2019 - Jun 2020

Responsibilities: - Generate the Talent and Learning strategy in order to have the capabilities that the company requires to fulfill the mission, vision, values, objectives and business strategy, through attracting, developing and managing it. - Lead the cultural transformation of the company aligned to the principles and vision, including an environment aligned to the values ​​(Open, diverse and Inclusive, innovative, effective, etc.) and starting with the transformation in leadership team and HR. - Design and establish the ideal organizational structure, according to the current conditions and needs. - Create and implement the leadership model aligned with the culture, vision and business strategy. - Supervise the operational excellence of HR to satisfy the experience of the collaborators and the business. Achievements: - I improved the succession plan, the match of talent vs. position of key roles and retention by 25%. - I increased the span of control by 50% as part of the business strategy and in order for the company to increase its level of agility, flexibility, etc. accompanied by an effective change management strategy. - I grew the leadership 5 points nationwide through the 360 ​​leadership assessment. - I introduced and enabled the HR HUB for Mexico and Latin America, leading the transactional processes to improve the experience of our employees, the business and focusing HR in a more strategic role. - I raised by 30% the awareness of the collaborators about our products and brand in conjunction with Marketing - In this period I successfully covered part of the responsibilities as Senior Director of HR that was a temporary open position.

President's Office Chief of Staff

• Jul 2016 - Jul 2019

Responsibilities: - Coordinate and cascade the strategic plan, priorities and key projects of Nissan Mexico towards the rest of the organization, ensuring alignment and compliance. - Lead the Cultural Transformation of the Organization in conjunction with the Management team. - Align the business strategy and the people strategy together with the related Directors. - Improve agility and effectiveness in Corporate Governance; especially related to the President's Office.- Ensure that the President has the necessary preparation, materials and coordination for the internal and external strategic meetings, including the coordination of the Executive Committees. Achievements: - Increased the level of knowledge and alignment to the company's strategic plan. - I improved in 5 points the 360 assessment ​​of Leadership and cultural aspects of the organization. - I launched a communication campaign on how the business and people strategy was aligned together with the Management team. - I designed and implemented the corporate governance of the President's Office, reducing the number of previous meetings by 30% and improving agility and the decision-making process. - We received congratulations on all strategic corporate visits for the results and preparation. - In this period I was recognized as an Inspiring Leader by the company.

Talent Deputy Director for Mexico & Latin America

• Jan 2014 - Jul 2016

Responsibilities: - Propose and implement the company's Talent strategy, through attracting, developing, engaging and retaining. - Create and evolve the Employee Value Proposition of the company. - Lead the strategy and the Diversity and Inclusion Committee. - Train at all levels of the organization to develop the capacities that the organization requires according to the business strategy. - Improve the organizational climate through the implementation of programs, policies and projects. Achievements: - Improved talent retention by 25%. - Created the Employee Value Proposition of the company. - I increased the number of women on the Executive Committee from 0 to 30%, also improving the composition at the generational level and launched cross-functional gender, generation, culture and LGBT groups. - I launched Nissan Way Leadership Academy, a Leadership school for all leaders and future leaders. - Led the launch of several new policies for the organization, such as flex time and parenting. The parenting policy became an industry benchmark in Mexico and in different countries within Nissan. - I created the Commercial School for the Corporate commercial teams. - In this period I was invited to be part of the Global Committee (CFT # 9) to improve the commitment and motivation of collaborators at a global level & I was part of the regional LEAD program to be developed as Executive with Potential.

Customer Experience & Commercial Talent Sr Manager for Mexico and Latin America

• Jan 2008 - Dec 2013

Responsibilities: - Improve the level of customer satisfaction at the brand level and at the Dealer network level. - Design and implement the customer experience strategy. - Lead the HR and Talent strategy at the Dealer network level. - Train all staff of Dealers, from salespeople to owners in terms of brand, processes, culture, products, competencies, etc. according to the needs of the brand and the business. - Manage the process system and quality management of the Dealers network (Finance, Sales, After-sales, HR, etc.). Achievements: - I grew the level of customer satisfaction from position # 6 to 1st place according to the inter-brand study. - I introduced the Human Resources-Talent area in the Dealers, as well as the Train the Trainer role to have a greater impact and scope in training and results. - I strengthened the training, creating a Senior Management program for the Owners, designing the Commercial School for the Sales force - I designed and implemented the Process Certification program for the Dealers. This program became a benchmark in Mexico and Latin America, I was invited to work for 1 year in Nashville, United States to implement the program in that country and we also trained China for its implementation. - During this time I was part of the Potential Talent development programs at ICAMI and IPADE.

Sales & Customer Esperience Junior Manager

• Jan 2006 - Dec 2007

Responsibilities: - Design and implement the sales process. - Improve the level of customer satisfaction in Mexico. - Propose and implement the customer experience strategy. - Propose and implement the Training strategy for the Dealer Network on brand, product, processes, skills, etc. Achievements: - I improved the productivity level of sellers from 4 to 6 average units. - I improved the level of customer satisfaction from 8th to 6th position. - Created the process certification system for Dealers in order to increase customer satisfaction. - Launched the 1st Annual Customer Satisfaction Seminar for Dealer Owners, Directors and Managers. - Implemented the role of Loyalty Performance Manager to help Dealers with strategies to raise the level of customer service. - During this period, I was part of the ACE program, an acceleration program for Potential Talent.

Sales & Customer Experience Specialist

• Jan 2003 - Dec 2005

Responsibilities: - Carry out data analysis to identify opportunities and define improvement actions. - Present the findings to the Management team and areas related to the improvement points. - Coordinate with the commercial field team the points to work on for customer satisfaction with the Dealers network. - Train and advise Dealers on customer experience issues in order to improve their indicators. - Coordinate training and integration activities for the sales team in commercial conventions. Achievements: - I achieved that for the first time, Mexican dealers won the world award for customer satisfaction at Nissan and subsequently consecutively. - Established consulting visits to distributors to help them improve the customer experience. - Automated data analysis and reports in order to be able to make decisions more strategically. - I always received congratulations for the training and coordinated dynamics for the conventions, from the distributors and the leaders.

Human Resources Specialist

• Apr 2000 - Apr 2002

Responsibilities: - Execute the process of attracting Talent for Mabe in the Service area. - Implement the induction training for Talent for Mabe in the Service area. Achievements: - Complete satisfaction of internal clients and new talent in the process. Responsibilities: - Execute the process of attracting Talent for Mabe in the Service area. - Implement the induction training for Talent for Mabe in the Service area. Achievements: - Complete satisfaction of internal clients and new talent in the process.