Experience

Rave Mobile Safety

• United States
• Software Development
• 100 - 200 Employee

• Technical Support Engineer

  • Jul 2022 - Present

  Helping public and private customers install, configure, and troubleshoot various first response applications. Helping public and private customers install, configure, and troubleshoot various first response applications.



Bar PC Training LLC

• Information Technology Instructor

  • Jan 2022 - Jun 2022

  I love having the opportunity to train the next generation of IT technicians and future administrators! I have a very broad reach in my curriculum. I can teach A+, Net+, Security+ Microsoft Office, Microsoft Server, and Amazon certification training courses. I love having the opportunity to train the next generation of IT technicians and future administrators! I have a very broad reach in my curriculum. I can teach A+, Net+, Security+ Microsoft Office, Microsoft Server, and Amazon certification training courses.



Amazon Web Services (AWS)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• AWS Administrator

  • Oct 2021 - Jan 2022

  Worked on setting up and supporting AWS Cloud services for multiple clients Worked on setting up and supporting AWS Cloud services for multiple clients



Randall Family Companies

• IT Director

  • Feb 2018 - Jul 2021

  Responsible for all IT operations by managing projects, procurement, finances, research, and implementation of new technology providing a greater return on investment. Oversee all of the capital expenditure costs associated with all IT services for Randall Family Companies and their offices. Responsible for all of the strategic planning on all current and future IT projects for Randall Family Companies. Responsible for all IT operations by managing projects, procurement, finances, research, and implementation of new technology providing a greater return on investment. Oversee all of the capital expenditure costs associated with all IT services for Randall Family Companies and their offices. Responsible for all of the strategic planning on all current and future IT projects for Randall Family Companies.



RANDALL

• United States
• Construction
• 100 - 200 Employee

• IT Manager

  • Jul 2014 - Feb 2018

  Have worked to create and expand our desktop support, network infrastructure, video conferencing, training, and network administration. Developed standards, procedures, and guidelines that helped increased productivity. Created a scalable infrastructure where the business can grow from several hundred employees to several thousand. More recently, I am involved with the development of new technology in the construction industry using virtual and augmented reality. Have worked to create and expand our desktop support, network infrastructure, video conferencing, training, and network administration. Developed standards, procedures, and guidelines that helped increased productivity. Created a scalable infrastructure where the business can grow from several hundred employees to several thousand. More recently, I am involved with the development of new technology in the construction industry using virtual and augmented reality.



DYOPATH

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Network Administrator

  • Oct 2013 - Jun 2014

  Managed the day to day network operations for our main client Matheson Tri-Gas. In my Network Administrator role, I created and managed all user account creations and network access. I also worked with several applications and supported their day to day use. The applications were but not limited to TIMS, Vertex Tax, Avante, and Lawson just to name a few. I worked mostly in a Windows 2003, 2008 Server environment, but also did work on Unix HP-UX environment when needed. As I worked on my projects, I was also and Tier 3 escalation point for the Service Desk. Any issues that could not be resolved or any problems that the desk could not take care of, I worked on and resolved.



Matheson Tri-Gas

• United States
• Chemicals
• 500 - 600 Employee

• Helpdesk Analyst

  • Oct 2012 - Oct 2013

  I worked as a Tier 2 helpdesk analyst. Worked on first call resolution of helpdesk issues using ChangeGear ticketing system. Worked on issues with Microsoft products, printers, and handheld devices. As we took calls, we also imaged and deployed computers. They computers went to offices that were located all across the US. We served as the main service center for the company. Repairs that could not be handled by phone were sent in to be fixed. I worked as a Tier 2 helpdesk analyst. Worked on first call resolution of helpdesk issues using ChangeGear ticketing system. Worked on issues with Microsoft products, printers, and handheld devices. As we took calls, we also imaged and deployed computers. They computers went to offices that were located all across the US. We served as the main service center for the company. Repairs that could not be handled by phone were sent in to be fixed.



AECOM

• United States
• Civil Engineering
• 700 & Above Employee

• System Analyst

  • Oct 2002 - Feb 2009

  Jack of all trades...master of none. In this position, I had to work on resolving Tier 2 helpdesk request via phone. I worked with Windows and Mac OS, Printers, and Handheld devices. As we helped users, we also had to deploy computers to the respective offices we were in charge of. Once systems were imaged and sent out, updating of web asset database was also required. As my responsabilities grew, I also took on the role of making sure the backups ran and tapes were sent out to Iron Mountain. I served as the Technical Lead for my region for several years.