Experience

Elmbridge Borough Council

• United Kingdom
• Government Administration
• 200 - 300 Employee

• Trainee Licensing Officer

  • Apr 2023 - Present

• Customer Operations Assistant

  • Mar 2020 - Apr 2023



National Portrait Gallery

• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• Ticketing Operations Assistant

  • Mar 2018 - Mar 2020

  · Handled all incoming communications from visitors and members regarding upcoming events, lectures and exhibitions, demonstrated excellent communication skills and proactivity · Liaised with other departments to provide accurate information to visitors and members in a fast-paced environment while maintaining professionalism and accuracy at all times · Handled ticketing desk area efficiently during busy exhibition periods and processed direct debit and single payment transactions for members · Organized busy front office reception area during peak times and handled the issuing of security passes meeting with members of staff Show less



London Funders

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Membership Assistant (Contract)

  • Apr 2018 - Apr 2018

  · Helped manage events booked by members of London Funders · Coordinated with facilities to set up event spaces for meetings · Booked members into event slots for upcoming meetings · Handled email inquiries pertaining to upcoming events · Helped manage events booked by members of London Funders · Coordinated with facilities to set up event spaces for meetings · Booked members into event slots for upcoming meetings · Handled email inquiries pertaining to upcoming events



AH Wilkens Auctions and Appraisals

• Canada
• Retail

• Office Administrator

  • Jun 2016 - Oct 2017

  · Managed the end-to-end appraisal administration process from entering bids, managing transactions through proprietary system to preparation of closing documents as needed · Oversaw all general and operational office needs: inventory, lease management, vendor RFPs, billing & processing discrepancies, maintenance and repair requisitions · Liaised with clients over phone, in-person and by email to answer queries and begin first-steps relationship building and expectation management Show less



The Royal Conservatory of Music

• Canada
• Musicians
• 200 - 300 Employee

• Box Office Customer Service Representative

  • Sep 2013 - Jun 2016

  · Preserved customers and renewed contracts, contacted potential customers to establish relationships · Achieved top Customer Satisfaction scores by addressing each customer with a helpful friendly tone, empathy and solutions · Consistently earned high-quality scores during post interaction customer surveys; exceeded quotas for two straight quarters · Successfully trained new hires over a three month time period. · Preserved customers and renewed contracts, contacted potential customers to establish relationships · Achieved top Customer Satisfaction scores by addressing each customer with a helpful friendly tone, empathy and solutions · Consistently earned high-quality scores during post interaction customer surveys; exceeded quotas for two straight quarters · Successfully trained new hires over a three month time period.



Workman Arts

• Canada
• Performing Arts
• 1 - 100 Employee

• Programme Assistant

  • May 2015 - Oct 2015

  · Experienced in working with Sumac database software · Aided with launch of new online web portal · Facilitated use of new software program for members · Assisted with project management of Sumac integration · Experienced in working with Sumac database software · Aided with launch of new online web portal · Facilitated use of new software program for members · Assisted with project management of Sumac integration



Art Katalyst Magazine

• Book and Periodical Publishing

• Co-Founder/Managing Director

  • Feb 2013 - Oct 2015

  · Set and oversaw the production schedule for each issue, chairing print story and production meetings · Assigned stories to freelance writers and artists, and treating them through substantive edits · Handled end-to-end production process, liaising with Creative Director on lay-out, page flow, image selection, image editing and final proofing · Prepared, reviewed and produced copy writing for articles, first and second edits and monitoring editorial style to publication standards and overall material flow · Executed layouts, mockups, mood-boards, for variety of mediums, regularly attending briefs, product group meetings, production meetings, and artist repertoire development and relationship building · Oversaw artist and content writing copyright agreements, commission structures and contract agreements · Attended events to promote and engage new talent, develop publication notoriety and generate new insight into the community of arts of culture centering on Art Katalyst areas of interest Show less



UforChange

• Programme Assistant

  • Feb 2015 - May 2015

  · Aided in events planning for showcase · Prepared social media mailings · Assisted with budget planning for showcase event · Researched marketing prospects for showcase · Provided Administrative assistance for staff · Aided in events planning for showcase · Prepared social media mailings · Assisted with budget planning for showcase event · Researched marketing prospects for showcase · Provided Administrative assistance for staff



Propeller Centre for the Visual Arts

• Administrative Assistant

  • Sep 2013 - May 2014

  · Helped with event planning for openings · Provided website and social media support · Assisted with space rental requests by artists · Tracked membership payments on database · Provided Administrative support to Gallery manager · Helped with event planning for openings · Provided website and social media support · Assisted with space rental requests by artists · Tracked membership payments on database · Provided Administrative support to Gallery manager



Trinity Square Video

• Canada
• Movies and Sound Recording
• 1 - 100 Employee

• Administrative Assistant

  • Sep 2012 - Aug 2013

  · Utilized graphic design skills to create pamphlets for workshops · Provided assistance for gallery opening events and set up · Assisted in project planning for upcoming workshops and events · Created and implemented social media campaigns for the gallery · Utilized graphic design skills to create pamphlets for workshops · Provided assistance for gallery opening events and set up · Assisted in project planning for upcoming workshops and events · Created and implemented social media campaigns for the gallery