Experience

MYTILINEOS S.A.

• Greece
• Oil and Gas
• 700 & Above Employee

• Retail Sales Director

  • Feb 2013 - Present

  In this role, I devise the sales strategies and techniques necessary for achieving sales targets, generate new opportunities for the business by mapping potential customers and leads, manage sales and product analysis by creating pricing and new customer services. I lead a team of 71 as well as 5 business channels (Sales Direct, Retail Stores, Indirect, Alternative and Customer Service Operations). Among my major accomplishments: ►Doubled customer growth and consumption rate versus next main competitor ►Acquired a 3% market share within 2.5 years and ranked first among competitors ►Ranked first in 2 consecutive Consumer Satisfaction Surveys with Net Promoter Scores of 92 & 95 ►Attained a low Churn Rate of 1% compared to the competition ►Designed and developed the Promo Night package to attract new customers ►Delivered sales synergies for further growth Show less



Vodafone Panafon S.A.

• • Jan 2010 - Feb 2013

  During my 14-year career at Vodafone, I acquired an in depth knowledge of the retail telecommunications industry starting out in account management, then moving on to business development and finally taking on the role of Indirect Channel Sales Manager.In this final position, I was largely responsible for opening the new chain of retail stores: Vodafone Exclusive. I created synergies with retail partners and developed business services sales through new & existing dealers. Managed a team of 10. Show less

• • 2008 - 2010

  ►Attracted new customers and gained market share in High Value Small-Medium Enterprises base►Developed integrated solutions for the customer to achieve high loyalty and margin►Guaranteed best possible customer transition to Sales Conservation teams►Recruited, developed and managed a team of 7 Account Managers

• • 2005 - 2008

  ►Managed existing Major Accounts base with constant investigation of customer requirements ►Provided integrated solutions to achieve high level customer loyalty and margin►Proactively managed and developed regional business accounts of high value ►Attracted new Major Accounts customers ►Minimised churn and maximised revenues whilst continued connection growth►Led a team of 5 Account Managers

• • 2000 - 2005

  I started my career at Vodafone as an HVSME (High Value Small Medium Enterprises) Account Manager during which I managed the existing regional clientele and developed an HVSME customer base. After 2 years, I was promoted to Major Accounts where I focused on expanding the major account landscape in line with overall company objectives.