Experience

Maison Proust, Hotel & Spa La Mer
• France
• Hospitality
• 1 - 100 Employee
• Director of Operations - Directeur des Opérations

  • Sep 2023 - Present


Hôtel Sofitel Paris Arc de Triomphe

• France
• Hospitality
• 1 - 100 Employee

• Front Office Manager - Chef de Réception

  • Jun 2021 - Aug 2023

• Assistant Front Office Manager - Assistant Chef de Réception

  • Jan 2020 - May 2021

• Front Office Shift Leader - Chef de Brigade

  • May 2018 - Dec 2019

• Front Office Management trainee - Chargé de missions

  • Jan 2018 - Apr 2018



Sofitel Guangzhou Sunrich

• Front Office Management trainee

  • Jul 2016 - Nov 2016

  The Sofitel Guangzhou Sunrich is a 5 star hotel located in Canton in China. This 493 rooms hotel is considered as a flagship Sofitel hotel in China. - I worked in relation with Front Office and Guest relation managers. - I managed the lobby operations and coordinated the front office team in order to provide the best welcoming to guests. - I aimed to ensure the guests satisfaction and to interact with them along their stay in the hotel. - Knowledges and respect of the Sofitel brand standards. - I have been responsible to train the front office team about welcoming and guest relation operations. - I developed some projects in guest relation (creating the « Art & Culture show around »). - Going beyond the expectations of guests. I have been elected « Guest story performer » in September of 2016. Show less



Vatel International Business School - Hotel & Tourism Management

• Hospitality
• 1 - 100 Employee

• Student of Bachelor's degree

  • Sep 2013 - Jun 2016

  Vatel School offers a very interesting cursus for students. Indeed, it combines theory and practical weeks. I could explore different departments that compose a hotel and restaurant. Concerning my learning, I observed some tasks/works : - Receptionist and night auditor : In a 42 rooms and 4 suites hotel, I had to welcome, serve and answer guests requests. - F&B assistant manager in Brasserie and Gastronomic restaurant : I had to manage a student team under the leadership of a manager. - Head waiter / commis in Brasserie and Gastronomic restaurant. - Housekeeper : I had to clean rooms, to turn down service and to manage housmaids work. Show less



Hilton London Gatwick Airport

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Food and Beverage Assistant

  • Jul 2015 - Oct 2015

  - I was in charge of supervising a station during breakfast and lunch services. - Knowledges and respect of the Hilton group strandards. - I improved my English, my leadership and my effectiveness in this 821 rooms hotel. - I was in charge of supervising a station during breakfast and lunch services. - Knowledges and respect of the Hilton group strandards. - I improved my English, my leadership and my effectiveness in this 821 rooms hotel.



Palm Hotel & Spa *****

• Réunion
• Hospitality
• 1 - 100 Employee

• Room Division Managment trainee

  • Nov 2014 - May 2015

  Palm Hotel & Spa is a 5 stars hotel with 65 rooms, suites and luxury lodges located in Reunion Island. It has been voted best hotel of Reunion Island in 2010 and 2011. - Receptionist : welcome guests, add value to their stay and manage all any reception tasks. - Concierge : answer all guests requests, personalize their stay and make their stay memorable. - Housekeeper assisant : supervise housemaids work. - Reservation agent : to add value to all hotel offers, answer all any guests requests and adjust the fee schedule for each client and situation. Show less


Mercure Hotel
• France
• Hospitality
• 1 - 100 Employee
• Front office and restaurant trainee

  • Dec 2013 - Apr 2014