Clyde A. Troche

IT Technician at Hillpointe
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • Infinias Certified Dealer
    3xLOGIC
    Jul, 2022
    - Nov, 2024

Experience

  • Hillpointe
    • United States
    • Real Estate
    • 1 - 100 Employee
    • IT Technician
      • Apr 2022 - Present

      - Developed a custom mobile application using Microsoft Power Apps. - Maintain over 10,000+ client technologies such as computer hardware, peripherals, and mobile devices. - Constructed an automated new employee onboarding process using Microsoft Power Automation. - Prepare new computers for integration into company networks and systems. - Developed a custom mobile application using Microsoft Power Apps. - Maintain over 10,000+ client technologies such as computer hardware, peripherals, and mobile devices. - Constructed an automated new employee onboarding process using Microsoft Power Automation. - Prepare new computers for integration into company networks and systems.

  • Noventech, Inc.
    • United States
    • Computer Networking Products
    • 1 - 100 Employee
    • Information Technology Support Specialist
      • May 2019 - Apr 2022

      - Handled incoming support calls from clients and finding a solution for their IT-related issue. - Troubleshooted issues with Windows/MacOS workstations, iOS/Android mobile devices, network equipment and client software applications. - Assisted with hardware deployment including servers, workstations, and mobile devices. - Utilized a ticket system to organize and prioritize client IT requests. - Handled incoming support calls from clients and finding a solution for their IT-related issue. - Troubleshooted issues with Windows/MacOS workstations, iOS/Android mobile devices, network equipment and client software applications. - Assisted with hardware deployment including servers, workstations, and mobile devices. - Utilized a ticket system to organize and prioritize client IT requests.

  • Geek Squad
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Consultation Agent
      • Jan 2019 - May 2019

      - Engaged with clients to provide solutions aligning with their definition of fix. - Performed client education on aspects of technology in terms they can understand - Used de-escalation and confict resolution skills to develop understanding and results for clients. - Engaged with clients to provide solutions aligning with their definition of fix. - Performed client education on aspects of technology in terms they can understand - Used de-escalation and confict resolution skills to develop understanding and results for clients.

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Inventory Specialist - Truck Lead
      • Oct 2016 - Jan 2019

      - Led a team of 8-12 employees with goal-oriented objectives - Worked as a flexible team member to cover a variety of roles in the store - Maintained department merchandise and readiness to serve customers - Led a team of 8-12 employees with goal-oriented objectives - Worked as a flexible team member to cover a variety of roles in the store - Maintained department merchandise and readiness to serve customers

  • Illinois State University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Night Operations Supervisor
      • Jan 2016 - May 2017

      - Overseen a team of 5-10 employees- Handled emergency situations- Enforced the rules and regulations of the University- Troubleshoot and problem solved any technological issues

    • Night Operations Manager
      • Jan 2016 - May 2016

      - Handled emergency situations- Served as an information and referral source- Provided great customer service in a respectful manner

  • CIT Trucks
    • United States
    • Truck Transportation
    • 100 - 200 Employee
    • Information Technology Intern
      • May 2016 - Aug 2016

      - Diagnosed and resolved technical hardware and software issues - Identified and escalated situations requiring urgent attention - Logged all help desk interactions - Responded to requests for technical assistance via the phone and remote electronic control of user systems - Diagnosed and resolved technical hardware and software issues - Identified and escalated situations requiring urgent attention - Logged all help desk interactions - Responded to requests for technical assistance via the phone and remote electronic control of user systems

  • Noodles & Company
    • United States
    • Restaurants
    • 700 & Above Employee
    • Team Member
      • Sep 2013 - Mar 2016

      - Contributed customer service in an proficient and respectful manner - Conducted financial transactions with great precision - Assisted in kitchen operations - Managed dish washing procedures - Contributed customer service in an proficient and respectful manner - Conducted financial transactions with great precision - Assisted in kitchen operations - Managed dish washing procedures

Education

  • Western Governors University
    Bachelor's degree, Cybersecurity and Data Assurance
    2022 - 2024
  • Illinois State University
    Bachelor of Science - BS, Computer Technology/Computer Systems Technology
    2014 - 2019

Community

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