Clovis Filho

Downtown Safety Ambassador at Downtown Van
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Contact Information
us****@****om
(386) 825-5501
Location
Vancouver, British Columbia, Canada, CA
Languages
  • Portuguese Native or bilingual proficiency
  • English Full professional proficiency

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Credentials

  • Marketing Management - Marketing Communications
    British Columbia Institute of Technology
    Sep, 2015
    - Nov, 2024
  • Bachelor in Advertising
    Faculdade 7 de Setembro
    Jan, 2008
    - Nov, 2024

Experience

  • Downtown Van
    • Canada
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Downtown Safety Ambassador
      • Sep 2021 - Present

      • Maintain accurate records by diligently entering safety data into the internal reporting system. • Prepare and submit comprehensive reports on safety-related matters, contributing to informed decision-making processes. • Handle incoming inquiries and communications, promptly responding to emails, calls, and messages with professionalism and accuracy. • Act as a resourceful point of contact, providing visitors and the general public with valuable information on safety protocols and reporting procedures. • Facilitate the training and onboarding of new coworkers, sharing knowledge and best practices to cultivate a dynamic and productive work environment. • Offer support to the association's various programs and events, ensuring seamless coordination and execution. • Collaborate with team members to streamline administrative processes and enhance overall efficiency. • Educate visitors, the general public, and businesses about the crucial role of reporting safety issues and concerns to the VPD, promoting a safer environment for all. Show less

  • Best Buy Canada
    • Canada
    • Retail
    • 700 & Above Employee
    • Omni-Channel Specialist
      • Oct 2015 - Aug 2021

      • Assisting guests with sales, returns, and exchanges, ensuring their concerns are resolved effectively. • Providing product explanations and demonstrating functionalities to ensure customers' devices remain functional. • Guiding customers on available company services and tailoring solutions to meet their needs. • Welcoming guests to the store and directing them to specific departments. • Managing cash transactions with a focus on accuracy, ensuring a balanced store by day-end. • Creating and organizing daily reports for store opening and closing procedures. • Helping guests find and purchase products that meet their requirements. • Maintaining price tag accuracy and keeping the store floor and shelves clean and organized. Show less

    • Sales Associate, Customer Service Representative
      • Oct 2015 - Dec 2016

      • Assisting customers with company services and their needs.• Handling cashier duties and cash transactions.• Guiding customers to find and purchase helpful products.• Maintaining a clean, organized store layout with properly marked prices and well-arranged products.

  • Immi Canada
    • Canada
    • Information Services
    • 1 - 100 Employee
    • Office Assistant
      • Oct 2018 - Mar 2020

      • Managing incoming calls and emails, forwarding them as necessary. • Collecting and processing clients' information for data entry in CRM systems and the company's database, as well as for general services provided by the company. • Entering clients' data information into online systems and forms. • Handling filing and photocopying of clients' files. • Contributing to the organization of internal processes to enhance the client experience. • Assisting in keeping Wordpress and Facebook pages up to date. • Handling light cash transactions. • Managing invoicing processes. • Handling incoming and outgoing mail. Show less

  • Instituto Aproveitando A Terceira Idade
    • Social Media Assistant
      • Mar 2015 - Mar 2020

      • Managed social media channels for the company, partners, and clients.• Created engaging written and graphic content to increase audience presence and interaction.• Assisted in large projects, events, and community management.• Collaborated on team projects for social media campaigns.• Generated innovative ideas for social media content.• Coordinated ad campaigns with marketing and social media teams.• Oversaw social media communications and scheduled consistent content for optimized audience interaction.• Responded to users and customers' messages on social media to provide timely and helpful support. Show less

    • Social Media Assistant
      • Jan 2013 - Mar 2015

      • Managed social media channels for the company, partners, and clients.• Created engaging written and graphic content to increase audience presence and interaction.• Assisted in large projects, events, and community management.• Collaborated on team projects for social media campaigns.• Generated innovative ideas for social media content.• Coordinated ad campaigns with marketing and social media teams.• Oversaw social media communications and scheduled consistent content for optimized audience interaction.• Responded to users and customers' messages on social media to provide timely and helpful support. Show less

  • Marcosa S/A
    • Brazil
    • Machinery Manufacturing
    • 1 - 100 Employee
    • Marketing Assistant
      • Apr 2009 - Mar 2012

      • Created internal and external communications using Adobe platforms (Photoshop and InDesign), Corel DRAW, and Wordpress. • Provided pertinent information about the company's services to both internal and external clients. • Supported in organizing internal and external events and fairs. • Assisted in archiving/filing important documents and customer information. • Contributed to maintaining strong relationships with the company's partners. • Created internal and external communications using Adobe platforms (Photoshop and InDesign), Corel DRAW, and Wordpress. • Provided pertinent information about the company's services to both internal and external clients. • Supported in organizing internal and external events and fairs. • Assisted in archiving/filing important documents and customer information. • Contributed to maintaining strong relationships with the company's partners.

Education

  • British Columbia Institute of Technology
    Marketing Management, Communications
    2015 - 2017
  • Coursera
    Professional Certificate, User Experience Design
    2023 -
  • UNI7 - Centro Universitário 7 de Setembro
    Bachelor's degree, Public Relations, Advertising, and Applied Communication
    2008 - 2013

Community

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