Experience

BAC SPORT LIMITED

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Operations Manager

  • Dec 2017 - Present

  • Creating tailor-made packages to European and international sporting events for individual and corporates clients. • Organising all travel and logistical arrangements for the England football Media in all overseas matches. • Building new supplier relationships and maintaining excellent relationships with existing suppliers. • Negotiating the best rates and conditions with suppliers to obtain cost-effective prices and offer attractive and competitive packages. • Confirming all travel arrangements including flights, ground transportation, accommodation and event ticketing and coordinating every detail to ensure clients’ best experience. • Providing clients with travel support from booking confirmation until their return. • Coordinating with the accounts department to ensure accurate invoicing and timely payments. • Onsite management - acting as a key point for clients, suppliers and team members. Coordinating travel elements and logistic to ensure the smooth running of the tours (All England overseas football matches including 6 weeks in Russia for the World Cup 2018, F1 Grand Prix…).



Miki Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Supervisor Tour Coordinator – Ad Hoc Operations Department

  • Dec 2016 - Dec 2017

  • Supervised an international operations team to ensure that all bookings and enquiries are handled correctly and that everyone is working effectively.• Responsible for signing off contacts agreed for hotel bookings and events• Assisted with department strategy for the whole team, to ensure that tasks and workloads are delegated appropriately.• Responsible for handling complaints received by the team, ensuring that issues are resolved quickly and client relationships are maintained to the highest standard.• Trained new team members and provide mentoring and support.• Continued to deliver on Tour Coordinator responsibilities, as described below.

• Tour Coordinator – Ad Hoc Operations Department

  • Nov 2015 - Dec 2016

  • Managed hotel bookings for high profile clients and groups from Japan and Asia, of up to 500 people, travelling to Europe• Confirmed and coordinated all on-site events and bespoke requests including business meetings, gala dinners and parties, VIP treatments and guest room bookings. • Negotiated rates, terms and conditions, cancellation charges and complimentary services with suppliers. • Made sure invoices were correct and ensured all payments were done within deadline.• Handled arising claims and resolved last minute issues in a professional and courteous manner. • Was chosen to plan and help host an annual week long event called “Japan Week”, which involves over 1,000 international participants travelling to a selected European city.



Simoon Travel / Original Travel

• Administration & Marketing Assistant (Internship)

  • Feb 2015 - Jun 2015

  • Assisted the sales team to build travel itineraries and to create and administer all booking documents. • Helped in the creation of the monthly newsletter, and undertook analysis of the readership for marketing purposes. • Enabled the company to better understand the market by developing competitor analysis. • Took responsibility for updating the company website to improve its design and usability. • Designed promotional materials including flyers, bookmarks and e-marketing. • Assisted the sales team to build travel itineraries and to create and administer all booking documents. • Helped in the creation of the monthly newsletter, and undertook analysis of the readership for marketing purposes. • Enabled the company to better understand the market by developing competitor analysis. • Took responsibility for updating the company website to improve its design and usability. • Designed promotional materials including flyers, bookmarks and e-marketing.



Bright Ideas Events Coordinators Ltd

• Event Coordinator (Internship)

  • May 2013 - Aug 2013

  • Helped to plan event aspects, such as venue, seating, dining, and guest list • Researched most suitable suppliers and negotiated supplier bookings. • Developed event-specific organisational tools, such as production schedules, to ensure that all event deliverables were successfully managed and event administration was efficiently coordinated. • Created online event evaluations and established post-event reports in order to improve future services. • Conducted site visits and assisted in on-site event management (directing event set-up, communicating with staff and suppliers, welcoming guests, problem solving).