Experience

Step House Hotel

• Hospitality
• 1 - 100 Employee

• Wedding & Events Manager

  • Aug 2019 - Present



TL Marketing Consultants

• Ireland
• Advertising Services
• 1 - 100 Employee

• Senior Account Manager

  • Aug 2018 - Aug 2019



Talbot Hotel Carlow

• Ireland
• Hospitality
• 1 - 100 Employee

• Sales and Marketing Manager

  • May 2017 - Aug 2018



Visit USA Committee Ireland

• Dublin

• Executive Director

  • Mar 2012 - May 2017

  Run and manage visitusa.ie updating & changing where necessary Market & promote the United States on behalf of Visit USA members through the different avenues such as print advertising, radio & web promotions Manage the Visit USA social media ensuring to increase numbers constantly Attend any consumer or trade shows throughout Ireland an Europe to ensure our members are constantly exposed Increase membership of the committee thoughout the year in Ireland and at… Show more Run and manage visitusa.ie updating & changing where necessary Market & promote the United States on behalf of Visit USA members through the different avenues such as print advertising, radio & web promotions Manage the Visit USA social media ensuring to increase numbers constantly Attend any consumer or trade shows throughout Ireland an Europe to ensure our members are constantly exposed Increase membership of the committee thoughout the year in Ireland and at different seminars in Europe & the US Provide training to the Irish travel trade to ensure the are well capable of selling our members products an services to the best of their ability Liase with the Irish Media to ensure they are receiving up to date information on our members products and services Compile a monthly newsletter & media summary that will be sent to members, consumers & trade Attend committee meetings with the executive board and members to discuss opportunities to promote and expand Organise and conduct FAM (familiarisation) trips with the travel trade and media to different destinations, on different airlines, to hotels in the US to allow members to show case their products and services Attend different events throughout the year in order to network on behalf of Visit USA Work closely with the US Embassy who are the founders of Visit USA Provide members with up to date stats and facts of the visitation numbers to Ireland to allow them to advertise and promote in periods of lower visitation Organise events throughout the year such as Media Market Place, 4th of July events, corporate hospitality events Work closely with the Radio to execute different campaigns in conjunction with our members to create further awareness Increase Visit USA databases of consumer, travel trade & journalists Show less Run and manage visitusa.ie updating & changing where necessary Market & promote the United States on behalf of Visit USA members through the different avenues such as print advertising, radio & web promotions Manage the Visit USA social media ensuring to increase numbers constantly Attend any consumer or trade shows throughout Ireland an Europe to ensure our members are constantly exposed Increase membership of the committee thoughout the year in Ireland and at… Show more Run and manage visitusa.ie updating & changing where necessary Market & promote the United States on behalf of Visit USA members through the different avenues such as print advertising, radio & web promotions Manage the Visit USA social media ensuring to increase numbers constantly Attend any consumer or trade shows throughout Ireland an Europe to ensure our members are constantly exposed Increase membership of the committee thoughout the year in Ireland and at different seminars in Europe & the US Provide training to the Irish travel trade to ensure the are well capable of selling our members products an services to the best of their ability Liase with the Irish Media to ensure they are receiving up to date information on our members products and services Compile a monthly newsletter & media summary that will be sent to members, consumers & trade Attend committee meetings with the executive board and members to discuss opportunities to promote and expand Organise and conduct FAM (familiarisation) trips with the travel trade and media to different destinations, on different airlines, to hotels in the US to allow members to show case their products and services Attend different events throughout the year in order to network on behalf of Visit USA Work closely with the US Embassy who are the founders of Visit USA Provide members with up to date stats and facts of the visitation numbers to Ireland to allow them to advertise and promote in periods of lower visitation Organise events throughout the year such as Media Market Place, 4th of July events, corporate hospitality events Work closely with the Radio to execute different campaigns in conjunction with our members to create further awareness Increase Visit USA databases of consumer, travel trade & journalists Show less



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Account Manager

  • Apr 2007 - Mar 2011

  Identify market opportunities and advised on the development, coordination and implementation of plans for the pricing and promotion of Delta's services. Undertake and monitor market research to identify opportunities for new and existing services. Evaluate the competitive environment and the positioning of Delta services including routes, service, pricing, advertising, sales promotion, selling and distribution channels. Monitor market successes and liaise with country… Show more Identify market opportunities and advised on the development, coordination and implementation of plans for the pricing and promotion of Delta's services. Undertake and monitor market research to identify opportunities for new and existing services. Evaluate the competitive environment and the positioning of Delta services including routes, service, pricing, advertising, sales promotion, selling and distribution channels. Monitor market successes and liaise with country and regional managers to ensure the organisation was informed of changing market conditions and monitored associated trading conditions. Manage Delta Air Line's key corporate, online and major Irish based tour operator accounts. Promote sales of Delta Air Line's transatlantic, Latin American, Caribbean and domestic services in the Irish market. Coordinate off line and online consumer marketing strategies with major operators. Select and liaise with media on the promotion of Delta Air Line's routes ensuring branding guidelines were adhered to and maintained. Manage key Northern Ireland accounts and manage online marketing strategy for driving business to Dublin flights. Undertake training of agent and tour operator staff to ensure product awareness. Business development through tactical pricing and superior customer service. Develope comprehensive performance analysis and reporting. Research and analyzed key business drivers, competitive environment, trends and operating metrics. Develop and improve internal data capturing and management processes such as databases (when doing competitions, sponsorships). Manage all distribution for Delta Air Lines & send out all notifications, changes fare programs and anything else the Irish Travel Trade need to know.

• Marketing And Sales Coordinator

  • Apr 2007 - Oct 2008

  Liaised with Marketing Specialists and Ireland sales team to design, establish, implement and monitor marketing and sales campaigns (targeted at either trade or consumer). Administer the local Irish free barter tickets program & PRUP (booking request, liaison with customers, handling of enquiries, issuing sponsorship letters etc.). Requests and administers educational trips for account managers. Handle correspondence and phone enquiries with customers, trade partners and… Show more Liaised with Marketing Specialists and Ireland sales team to design, establish, implement and monitor marketing and sales campaigns (targeted at either trade or consumer). Administer the local Irish free barter tickets program & PRUP (booking request, liaison with customers, handling of enquiries, issuing sponsorship letters etc.). Requests and administers educational trips for account managers. Handle correspondence and phone enquiries with customers, trade partners and vendors. Provides administrative support for the account managers & manages office supplies, coordinates office communication. Processes invoices and expenses for the Ireland sales team and handles follow up inquiries. Plans and organizes hospitality events / top customers gratification events. Liaises with Pricing to plan and distribute pricing programs & sale fares, comparing the competition and amending where needed throughout the year. BSP Link ticketing authority maintenance. Monitor and record Marketing Funds, approves partner marketing creative and ensures branding guideline adherence. Newsletter, contents and proofs. Provides support for the Sales Manager with reports, travel plans and power point presentations. Undertakes sales calls with Account manages and assists with Sales blitzes. Liaises with Sales Support and Groups.



Readymix, Naas

• Credit Control Assistant

  • Nov 2006 - Apr 2007

  Reconciling Purchase Invoices and matching up /posting while liaising with Account Managers and chasing outstanding Debts. Reconciling supplier's statements and paying creditors. Monthly management Accounts - (to be done 10 days before month end). Control Credit Notes issued to customers, control all queries from customers regarding price discrepancies, shortages, copy invoices and any other disputes while assisting customers in the resolution of queries. Assisting in the… Show more Reconciling Purchase Invoices and matching up /posting while liaising with Account Managers and chasing outstanding Debts. Reconciling supplier's statements and paying creditors. Monthly management Accounts - (to be done 10 days before month end). Control Credit Notes issued to customers, control all queries from customers regarding price discrepancies, shortages, copy invoices and any other disputes while assisting customers in the resolution of queries. Assisting in the collection of funds from customers at various times during the month. Keep a Log of all customer queries in Excel, so to be able to provide details of outstanding queries when requested and also any reports needed. From time to time I may be asked to assist in other area's, due to volume of workload. Show less Reconciling Purchase Invoices and matching up /posting while liaising with Account Managers and chasing outstanding Debts. Reconciling supplier's statements and paying creditors. Monthly management Accounts - (to be done 10 days before month end). Control Credit Notes issued to customers, control all queries from customers regarding price discrepancies, shortages, copy invoices and any other disputes while assisting customers in the resolution of queries. Assisting in the… Show more Reconciling Purchase Invoices and matching up /posting while liaising with Account Managers and chasing outstanding Debts. Reconciling supplier's statements and paying creditors. Monthly management Accounts - (to be done 10 days before month end). Control Credit Notes issued to customers, control all queries from customers regarding price discrepancies, shortages, copy invoices and any other disputes while assisting customers in the resolution of queries. Assisting in the collection of funds from customers at various times during the month. Keep a Log of all customer queries in Excel, so to be able to provide details of outstanding queries when requested and also any reports needed. From time to time I may be asked to assist in other area's, due to volume of workload. Show less



Ladbrokes Ltd

• Spain

• Poker Manager

  • Jul 2006 - Nov 2006

  Extensive use of Windows XP and Microsoft Office 2003 computing software, particularly Excel, Word, PowerPoint. I trained new poker operations employees about account management, game rules, marketing campaigns, technical issues and depositing/withdrawing funds. Responsible for: the co-ordination of tournaments and games on Ladbrokes Poker; designing promotions and bonuses; analysing competition within the market. I handled a wide variety of player queries via emails and… Show more Extensive use of Windows XP and Microsoft Office 2003 computing software, particularly Excel, Word, PowerPoint. I trained new poker operations employees about account management, game rules, marketing campaigns, technical issues and depositing/withdrawing funds. Responsible for: the co-ordination of tournaments and games on Ladbrokes Poker; designing promotions and bonuses; analysing competition within the market. I handled a wide variety of player queries via emails and phones. I therefore developed excellent telephone, communication and writing skills in a pressurised business environment. 'Fraud monitoring' ensured high levels of security were kept at all times. This required knowledge of sophisticated computer software. Show less Extensive use of Windows XP and Microsoft Office 2003 computing software, particularly Excel, Word, PowerPoint. I trained new poker operations employees about account management, game rules, marketing campaigns, technical issues and depositing/withdrawing funds. Responsible for: the co-ordination of tournaments and games on Ladbrokes Poker; designing promotions and bonuses; analysing competition within the market. I handled a wide variety of player queries via emails and… Show more Extensive use of Windows XP and Microsoft Office 2003 computing software, particularly Excel, Word, PowerPoint. I trained new poker operations employees about account management, game rules, marketing campaigns, technical issues and depositing/withdrawing funds. Responsible for: the co-ordination of tournaments and games on Ladbrokes Poker; designing promotions and bonuses; analysing competition within the market. I handled a wide variety of player queries via emails and phones. I therefore developed excellent telephone, communication and writing skills in a pressurised business environment. 'Fraud monitoring' ensured high levels of security were kept at all times. This required knowledge of sophisticated computer software. Show less



Tain Services (Online Poker)

• Malta

• Customer Support Agent

  • Dec 2005 - Jul 2006

  Tain Poker Network, (Gzira, Malta while on 1 year travel) Responsibilities: During my time at Tain Services I attended training sessions by a training consultant. These sessions trained me to specialise in poker within the gaming industry, they also included Microsoft Office 2003 training. It was paramount to establish strong relationships with our players and sub licensees; this meant effective and precise communication was needed as well as strong interpersonal… Show more Tain Poker Network, (Gzira, Malta while on 1 year travel) Responsibilities: During my time at Tain Services I attended training sessions by a training consultant. These sessions trained me to specialise in poker within the gaming industry, they also included Microsoft Office 2003 training. It was paramount to establish strong relationships with our players and sub licensees; this meant effective and precise communication was needed as well as strong interpersonal skills. Tight time restrictions on e-mail replies meant that good organisation, time management and prioritisation were essential. Show less Tain Poker Network, (Gzira, Malta while on 1 year travel) Responsibilities: During my time at Tain Services I attended training sessions by a training consultant. These sessions trained me to specialise in poker within the gaming industry, they also included Microsoft Office 2003 training. It was paramount to establish strong relationships with our players and sub licensees; this meant effective and precise communication was needed as well as strong interpersonal… Show more Tain Poker Network, (Gzira, Malta while on 1 year travel) Responsibilities: During my time at Tain Services I attended training sessions by a training consultant. These sessions trained me to specialise in poker within the gaming industry, they also included Microsoft Office 2003 training. It was paramount to establish strong relationships with our players and sub licensees; this meant effective and precise communication was needed as well as strong interpersonal skills. Tight time restrictions on e-mail replies meant that good organisation, time management and prioritisation were essential. Show less



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Advisor/Key Accounts

  • 2004 - 2006

  My main responsibilities were to ensure client queries via telephone, email and fax were handled effectively whilst all standards were met - This level of involvement with customers enabled me to develop my communication, persuasion and influencing skills. I liaised with other departments to ensure that all of parcels that were allocated to customer accounts were distributed in an efficient manner. Team work was important in this respect, although the added ability to work… Show more My main responsibilities were to ensure client queries via telephone, email and fax were handled effectively whilst all standards were met - This level of involvement with customers enabled me to develop my communication, persuasion and influencing skills. I liaised with other departments to ensure that all of parcels that were allocated to customer accounts were distributed in an efficient manner. Team work was important in this respect, although the added ability to work independently was vital. Key Accounts: I was responsible for a large corporate account, which I had to provide weekly financial reports for. I monitored this account to ensure the company's standard operating procedures were met. Show less My main responsibilities were to ensure client queries via telephone, email and fax were handled effectively whilst all standards were met - This level of involvement with customers enabled me to develop my communication, persuasion and influencing skills. I liaised with other departments to ensure that all of parcels that were allocated to customer accounts were distributed in an efficient manner. Team work was important in this respect, although the added ability to work… Show more My main responsibilities were to ensure client queries via telephone, email and fax were handled effectively whilst all standards were met - This level of involvement with customers enabled me to develop my communication, persuasion and influencing skills. I liaised with other departments to ensure that all of parcels that were allocated to customer accounts were distributed in an efficient manner. Team work was important in this respect, although the added ability to work independently was vital. Key Accounts: I was responsible for a large corporate account, which I had to provide weekly financial reports for. I monitored this account to ensure the company's standard operating procedures were met. Show less