Carol L. Knox
President, Senior Researcher at Coax Insights Inc.- Claim this Profile
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Topline Score
Bio
Suzanne Witt
I have worked with Carol on numerous research initiatives, of all sizes and types. Carol is a true partner to the business. Her approach is thoughtful, and the research delivers clear insights. Carol is an expert in her field and is terrific to work with.
Pete Spicer, CPCU
Carol serves in multiple roles within home office marketing, but a principal one is facilitating the electronic communications to Chubb's agents and brokers on behalf of three strategic business units and corporate administration. She has principal editorial oversight of Marketbuilder, an important enterprise level e-newsletter to agents and brokers. Carol works closely with the business customers to establish advance schedules, but many times, on short notice, she has managed multiple unplanned requests to satisfy various constituents. As a former internal customer, I found that one of Carol's strongest attributes is avoiding "no, we can't" in favor of "we have a few challenges, but let's figure out how." This made her a solid resource to call upon on numerous occasions and provided great peace of mind to her customers.
Suzanne Witt
I have worked with Carol on numerous research initiatives, of all sizes and types. Carol is a true partner to the business. Her approach is thoughtful, and the research delivers clear insights. Carol is an expert in her field and is terrific to work with.
Pete Spicer, CPCU
Carol serves in multiple roles within home office marketing, but a principal one is facilitating the electronic communications to Chubb's agents and brokers on behalf of three strategic business units and corporate administration. She has principal editorial oversight of Marketbuilder, an important enterprise level e-newsletter to agents and brokers. Carol works closely with the business customers to establish advance schedules, but many times, on short notice, she has managed multiple unplanned requests to satisfy various constituents. As a former internal customer, I found that one of Carol's strongest attributes is avoiding "no, we can't" in favor of "we have a few challenges, but let's figure out how." This made her a solid resource to call upon on numerous occasions and provided great peace of mind to her customers.
Suzanne Witt
I have worked with Carol on numerous research initiatives, of all sizes and types. Carol is a true partner to the business. Her approach is thoughtful, and the research delivers clear insights. Carol is an expert in her field and is terrific to work with.
Pete Spicer, CPCU
Carol serves in multiple roles within home office marketing, but a principal one is facilitating the electronic communications to Chubb's agents and brokers on behalf of three strategic business units and corporate administration. She has principal editorial oversight of Marketbuilder, an important enterprise level e-newsletter to agents and brokers. Carol works closely with the business customers to establish advance schedules, but many times, on short notice, she has managed multiple unplanned requests to satisfy various constituents. As a former internal customer, I found that one of Carol's strongest attributes is avoiding "no, we can't" in favor of "we have a few challenges, but let's figure out how." This made her a solid resource to call upon on numerous occasions and provided great peace of mind to her customers.
Suzanne Witt
I have worked with Carol on numerous research initiatives, of all sizes and types. Carol is a true partner to the business. Her approach is thoughtful, and the research delivers clear insights. Carol is an expert in her field and is terrific to work with.
Pete Spicer, CPCU
Carol serves in multiple roles within home office marketing, but a principal one is facilitating the electronic communications to Chubb's agents and brokers on behalf of three strategic business units and corporate administration. She has principal editorial oversight of Marketbuilder, an important enterprise level e-newsletter to agents and brokers. Carol works closely with the business customers to establish advance schedules, but many times, on short notice, she has managed multiple unplanned requests to satisfy various constituents. As a former internal customer, I found that one of Carol's strongest attributes is avoiding "no, we can't" in favor of "we have a few challenges, but let's figure out how." This made her a solid resource to call upon on numerous occasions and provided great peace of mind to her customers.
Credentials
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Customer Experience Professional
Medallia InstituteSep, 2022- Nov, 2024 -
CX (Customer Experience) Expert
QualtricsMar, 2018- Nov, 2024 -
Qualtrics Research Core Expert
QualtricsSep, 2017- Nov, 2024 -
CoreXM Expert Certification Exam
QualtricsJan, 2022- Nov, 2024 -
CustomerXM Expert Certification Exam
QualtricsJan, 2022- Nov, 2024
Experience
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Coax Insights Inc.
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United States
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Market Research
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1 - 100 Employee
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President, Senior Researcher
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Nov 2022 - Present
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Chubb
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Insurance
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700 & Above Employee
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AVP Research Services
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Mar 2019 - Oct 2022
Market Research, Customer Insight, Customer Experience (Cx) and Employee Experience (Ex) Management. Supporting business partner efforts with insights to inform strategic business decisions through collection, synthesis, analysis and communication of market, customer and agent/broker insights. Certified in Qualtrics solutions: CX Expert, Research Core Expert
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Research Service Manager
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Jan 2009 - Mar 2019
Customer Insights / Market Research. Supporting business partner efforts with insights to inform strategic business decisions through collection, synthesis, analysis and communication of market, buyer and agent/broker insights. Certified in Qualtrics solutions: CX Expert, Research Core Expert
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Communication Specialist
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Sep 2005 - Jan 2009
Producer Communication Specialist: Oversaw all producer communications via Teradata (formerly Aprimo) platform; created and maintained communications calendar; developed messages; expanded platform use across the organization.
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Suburban Propane
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United States
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Oil and Gas
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700 & Above Employee
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Marketing Manager
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Jun 2004 - Aug 2005
Responsible for the development & roll-out of key regional and national programs, including extensive and successful use of direct mail initiatives. Define marketing plan and budget allocation for HomeTown Hearth & Grill retail stores; manage execution of all HT marketing plans. Identify & manage agency & vendor relationships. Ongoing Supervisor duties.
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Supervisor, Market Development
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Nov 2001 - Jun 2004
Manage customer marketing database & use to develop loyalty marketing pilots, segment customer base for more targeted offerings, analyze customer data to identify potential for programs suggested and identify ROI for programs implemented.
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Applix
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Software Development
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1 - 100 Employee
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Marketing Manager
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Feb 2001 - Jul 2001
Provide marketing support for reseller channel; develop marketing programs and support joint events; maintain secure web site to support multiple sales channels
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Channels Marketing Programs Manager
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Mar 1999 - Feb 2001
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Product Marketing, TM1 Product Management Team
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Mar 1998 - Mar 1999
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Office & Systems Manager
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Oct 1996 - Nov 1998
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PR Coordinator, Benefits Coordinator, Payroll Coordinator
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Apr 1994 - Jun 1996
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Coordinator
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Apr 1991 - Apr 1994
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Education
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1999 - 2002
University of Phoenix
MBA, Business Administration and Management, General -
1986 - 1990
Rutgers University
Bachelor of Arts - BA
Community
