Experience

Cyber Tec Security

• United Kingdom
• Computer and Network Security
• 1 - 100 Employee

• Chief Technology Officer

  • Jan 2019 - Present

  Cyber Tec Security provide Cyber Certifications and specialise in delivery of Cyber Essentials, Cyber Essentials Plus and the IASME Framework for UK companies and through and on-behalf of many Managed Services Providers to their clients.As a CSTM (CHECK) Practitioner, Penetration Tester, CTO and Chief/Lead Assessor with 26 years working within ICT service delivery, my role is to ensure the smooth delivery of certifications to our many Clients and Partners and to ensure our methodology continues to align to and deliver certifications at the standards set down by the National Cyber Security Centre (NCSC).Cyber Tec Security, as a distributor, can also supply full Security Incident and Event Management (SIEM) solutions backed by a Security Operations Centre (SOC) where our clients and partners can outsource their security monitoring, alerting, threat management and where we support the client/partner ICT team in remediation of identified threats.Along with a number of specialist technology solutions, we are able to assist you with improving your Cyber Security Maturity and help you plan for increasing your security by aligning to the UK and International standards.We focus on people and myself and our team will work with you all the way through the process ensuring that you can achieve the improvements in your Cyber Security that you need and ensuring that you and your team understand the benefits of any recommendations we make.Understanding the MSP model, I and many of our team can help you position cyber security services (helping build packages including MRR) within your own offering and help you and your team with delivering this through your client base, delivering what your clients need (and now want from their MSP) and increasing both your MRR and NRR along with ORR for Cyber Projects. Connect with me or one of the team to find out how we can help you support your clients and ultimately grow your MRR.



Solsoft Group

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• CTO

  • Mar 2009 - Present

  With Cyber Security at the forefront, I make a difference to our clients by ensuring their ICT strategy/cyber security strategy is driven by business goals that staff are productive, can work efficiently and ICT enables business growth.Solsoft provide world class Managed Services and Cyber Security Services and my role is to ensure our strategy, alliances, strategic partnership, products and tools help deliver benefits to our clients; similarly working with our clients on their ICT & Cyber Security strategy, product / system selection and as an Architect designing and planing infrastructure solutions that help their businesses thrive.Having worked in IT for 27 years I have a wealth of experience gained from working at every level, initially as a field engineer through to pre-sales consultancy, solutions architect and finally as a Technical Director/CTO or more so a Virtual Technical Director for our many clients. My vast range of knowledge, including as a penetration tester, experience of different technologies and client vertical markets with relevant industry certifications, such as Microsoft Certified Systems Engineer (MCSE), Novell Certified Engineer (CNE), Vmware Certified Professional (VCP), IASME Framework, Cyber Essentials and Cyber Essentials Plus with GDPR Lead Assessor, CSTM (CHECK) Practitioner level Penetration Tester, provide me the experience to not only understand complex technical solutions and talk technically, but with many years working at C-Level, to also articulate these solutions or concepts into boardroom focused “business benefits” and the associated Information Assurance requirements.Architecting creative and secure ICT solutions or processes that solve business problems and improve the profitability or performance of businesses and individuals is a key focus of my daily life and indeed something I enjoy. (DR/BC, Cloud, Hybrid Cloud, Virtualisation, Infrastructure, Process, Governance, Compliance and Risk Management, Security)

• Technical Consultant

  • Dec 2006 - Mar 2009

  The Solsoft Group provides premium managed services and support to SMB’s within the South West of England.Initially the role was to replace a project engineer who was leaving the project team and therefore to ultise my Microsoft and other skills to deliver solutions to our clients. Once in post, the role morphed into a full consultancy, pre-sales, project management and project delivery role, providing strategic advice, consultancy, analysis and Infrastructure Architecting to the large client base and pre-sales support to the sales team.I took over the vendor management and Vendor selection product selection / research and development and management of the training within Solsoft. This allowed Solsoft to grow the portfolio of products and services which we were able to offer and deliver to our clients.This change in role included a great deal of client interaction and following finding, quoting, negotiating and winning two of the largest managed service clients Solsoft had, I also added Account Management to the role.With my previous experience within the technical support arena and working as a field engineer, I worked with the business management team to improve our support service offering, improve customer service levels and support capabilities; re-assigning staff, employing new staff and changing the delivery model.Managing the companies ISO 9001:2008 Quality Management System was also something I undertook, ensuring that documentation was up to date and the standard maintained. I also managed the implementation, internal training of and final adoption of our new Professional Service Automation (CRM + Call Management) system.



LSI Business Solutions

• Technical Pre-Sales Consultant

  • Jan 2005 - Dec 2006

  With a greater amount of time supporting the sales team I changed my role to be completely focused on business requirement/business analysis led technical consultancy and sales support. Within this role I provided design and consultancy for solutions around:* Microsoft Infrastructure* Messaging and Communications Infrastructure* Business Continuity Planning* Storage and High Availability Solutions* Messaging, Mobile Worker and Information Worker* Document and Content Management* Service and Support Solutions* Security (internal and external)* Project ManagementIn addition to sales support, I completed many individual client visits taking the sales process from initial visit, needs/business analysis, solution design through to final closed sale.A critical part of this role was also liaison with our supplier partners and on-going product selection, research and development in order to add additional solutions to our portfolio.During 2006 LSI started a channel proposition for the document management and other solutions and as part of my role I visited many prospective channel partners in order to demonstrate the solutions, promote our offering and sign them into the channel program.



LSI Computers

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Engineering Manager / Consultant

  • Apr 1999 - Jan 2005

  Following departure of Engineering Manager promoted to manage the IT support function of the business including:* Personnel Management (recruitment, requirements planning)* Resource Management (including 24/7 on-call)* Product/Supplier Identification, selection, Research and Development* KPI reporting to Senior Management Team / Directors* Escalated client issue resolution* Contract/Client TroubleshootingIn addition to my management responsibilities and field engineering work my role moved to focus more on sales support, technical consultancy, network, communications, messaging and infrastructure design and implementation.Following greater success of an EPOS solution designed specifically for small fashion retail outlets we expanded the operation from Redruth in Cornwall into Exeter, setting up a fully manned office to cover the Exeter, North Devon and Somerset Area.During 2004 the operation moved further north when a manned office was opened in Bristol to provide further coverage following the success of a document management solution that we were deploying to many clients throughout the UK

• Field Engineer

  • Oct 1996 - Apr 1999

  Technical Field engineer providing break fix IT support for clients throughout the South West of England. Help Desk support and remote support using dialup connectivity.Support for PC's and Intel based server technologies utilising Microsoft DOS, Windows 3.11, 95, 98, , Real32 Multi-User DOS, OS2, MAC and Microsoft NT 3.5, NT 4.0 NT4 Terminal Services, Windows 2000 Server and Novell NetWare/IntranetWare server operating systems. PC/Server Hardware, VDU, CRT, Printer and Dumb Terminal repairs.Network Design, Cabling and InstallationMultiplexing and WAN technologiesEPOS / Retail SystemsAccounts / ERP / Manufacturing SystemsDocument Management / Document Archiving Solutions