Experience

Servicology

• Information Technology & Services
• 1 - 100 Employee

• VIP sales Manager

  • Feb 2023 - Present

  Working closely with VIP clients via calls and email and helping them with promotional details and other designated tasks as required. Working closely with VIP clients via calls and email and helping them with promotional details and other designated tasks as required.

• QoS S&S Specialist

  • Sep 2021 - Oct 2022

  Checking external communications, participating in proofreading and translations, auditing chats/Emails, VIP calls, and mystery shopper evaluations, training new employees of the Support and VIP dept, creating, and giving presentations to the support and VIP department to upskill.

• Junior Specialist

  • Dec 2020 - Sep 2021



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Freelance

  • Jan 2018 - Jan 2021

  Managing Seller Account of a Seller on Amazon.in (The Guitar Shop). My tasks include creating new FBA Shipments, creating/editing listings on Amazon’s platform, raising FBA reimbursement tickets etc. Managing Seller Account of a Seller on Amazon.in (The Guitar Shop). My tasks include creating new FBA Shipments, creating/editing listings on Amazon’s platform, raising FBA reimbursement tickets etc.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Specialist

  • Feb 2016 - Aug 2017

  • Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies. • Answered questions regarding seller inventory, shipping, payments and buyer complaints. • Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies. • Answered questions regarding seller inventory, shipping, payments and buyer complaints.



Trendy collections

• India
• Consumer Services
• 1 - 100 Employee

• Sales Manager || Customer Support

  • Aug 2014 - May 2015

  To Handle inbound calls and Emails to provide customer service. make some outbound calls for collections and order reports. making day to day sales report and other required works of the company related to revenue generations. To Handle inbound calls and Emails to provide customer service. make some outbound calls for collections and order reports. making day to day sales report and other required works of the company related to revenue generations.


Haptik Inc
• United States
• Haptik Expert

  • Dec 2014 - Feb 2015


Toptal

• Software Development
• 700 & Above Employee

• Communications Specialist

  • Dec 2013 - Jun 2014

  Interviewing candidates, screening for quality, communicating the vision and services of the company. Interviewing candidates, screening for quality, communicating the vision and services of the company.



First Key Solution Pvt Ltd

• ASM cum Process Trainer(British Gas/Eon Energy)

  • 2007 - Dec 2012

  Handle the team of 15 agents/ tracking login & logout Break maintenance. Giving process training to new agents. Handle the team of 15 agents/ tracking login & logout Break maintenance. Giving process training to new agents.