Senior QA Tester

• Apr 2015 - Present

Icon Global Link (IGL) is a medium sized solution provider, specialising in software systems geared towards managing risk across supply chains. IGL provides software, project management services, training and technical support for a wide variety of industries, with the main area of expertise being in data collection and reporting for retail grocery stores through forms used on specified devices. As the Senior QA Tester, my capacities include: - Detailed collaboration with various personnel across multiple departments, planning test suites and test cases - Identify test scenarios, design and develop test cases following Scrum methodology - Liaise directly with industry-leading entities, effectively engineering solutions for common problems - Review code implementation and perform tests to check functionality - Identifying, analysing and producing concise and accurate reports, detailing problems that are highlighted during testing, such as defects, bugs, functionality issues and input errors - Utilise various tools for both project tracking and management - Identifying process improvements across all systems, thereby significantly improving operations and performance - Develop key business relationships through effective interpersonal communication and provide expert technical support for customers via phone, email and on-site Show less

Software Development Engineer in Test

• Jan 2011 - Jun 2014

Skype is a well-known piece of software that offers free chat, voice and video communication. I was promoted to the Software Development Engineer in Test position after only a short time with the company. I joined as a Junior Tester, yet quickly became one of the Senior Members of the Windows UI QE Team. Furthermore, I lead the testing of Skype’s inclusion in the Windows Update. Specifically, my responsibilities included:- End-to-end manual testing of both functional and non-functional Skype requirements for Windows features- Document and communicate test results to internal and external clients- Testing integration between internal systems/software and 3rd party systems and applications- Through the effective use of Scrum methodology, collaborated with product owners, UI designers, developers and various other quality engineers, estimating, grooming and planning upcoming sprints- Effective Test management in relation to test plans, test cases, automated test scripts and recording results- Writing, executive, maintaining and documenting test cases for feature sets and new functionality- Finding, reporting and managing bugs, and performing bug reviews and logging analysis Show less

Online content co-ordinator

• Apr 2009 - Jan 2011

As the Online Content Coordinator, I led several business-critical team projects, including the integration of a new translation tool to work with our own CMS, and initiated multiple improvements in the end-to-end processes. Furthermore, I successfully worked remotely in London for almost 2-years. Specifically, my day-to-day capacities included:- Operated as the coordinator between content writers and translators, preparing packages of text for both the Skype website FAQs and Customer Support Agents’ pre-defined responses- Uploaded content using many different Content Management Systems- Delivered technical content writing when applicable Show less

Customer Support Agent (Technical)

• Oct 2008 - Apr 2009

Development and Production Manager

• Sep 2006 - Sep 2008

Service Delivery Specialist

• Sep 2005 - Sep 2006

Helpdesk Internet Sales Consultant

• 2002 - 2005