Business Systems Analyst

• May 2017 - Present

• Mentor Team members to be fully onboarded and familiar with Application Portfolio.• Subject Matter Expert on all supported application in the portfolio and dependent support teams.• Engage in building business relationships with all stakeholders and business owners.• Application road mapping for budgeting and future feature enhancements.• Understand the relevant technologies and the potential impacts to the application portfolio.• Process improvements and suggestions.• Apply Key Performance Indicators to continuously improve customer self-serve experience.• Develop operational strategies to address business objectives• Application Lifecycle Management and version control.• Tech. Lead on enhancement projects for new and existing applications including code review.• Define acceptance criteria for application stability using technical and analytical skills.• Monitor system performance and recommend enhancements for future feature sets.• Work on design and do impact assessments to meet client objectives.

Implementation Specialist - TLM

• Dec 2015 - Apr 2017

• Software Implementation by systematically integrating software-based services into the workflow of user organizational structure. • Requirements Gathering and Analysis for configuration specifications, confirm client requirements to ensure programming meets the client's business objectives.• Installation of software product, configuration of system requirements and parallel testing of both software and related hardware.• Act as part of a project team following principles and practices of Project Management to plan, execute and monitor each project assigned through the Project Management Office. • Perform Customer relationship management and work with sales and the Project Management Office to maximize client satisfaction

Programmer Analyst

• Mar 2013 - Oct 2015

• Coding web application using C# HTML CSS JavaScript and MVC Framework, testing and debugging application software using web debuggers and make operational changes related to the implementation of new programs for individual systems.• Manage project development and coordinating project teams.• Implement the technical solutions developed to meet Business User initiatives.• Provide Application maintenance to meet Business User requirement.• Develop and maintain relevant system documentation, and documentation for audit purposes.• Provide initial response to requests for production problem solutions.• Design of program logic to eliminate problems. Accomplish need changes or increase operational efficiency.• Provide accurate and timely reporting of assignments required for efficient management reporting and resource allocation, and update issues.• Graphic creation and editing using Photoshop as primary tool.

Business Analyst

• Oct 2011 - Feb 2013

Manage access for members of the pension plans to the Online Pension System (My Sagicor) and resolve user issues from clients.Conduct software training to users both externally and internally.Assess technical issues with the Online Pension System from clients and internal users.

Technical Support Representative

• Mar 2010 - Dec 2011

• Troubleshoot hardware (Laptops, Desktops, Printers, and Projectors) and software problems and make recommendations and implement fitted solutions.• Center of Excellence Project. Software research, testing and implementation of open source systems to alleviate scheduling problems within the institution.• Conduct research on various open source software such as Alfresco for content management and Fog for cloning/imaging solutions.• Create graphics and banners for websites and video editing and enhancement.• Edit and manipulate CSS for Drupal and Open Source Web Applications.• Manual installation and mounting projectors for ceiling mounts• Create modules to improve existing programs and systems.

Accouting Clerk

• Jul 2006 - Aug 2010