Firefighter

• Jan 2022 - Present

Firefighter

• Oct 2020 - Dec 2021

Client Success Manager

• Jul 2019 - Sep 2020

Ensures the consistent delivery of quality healthcare services to patients. Establishes and maintains positive rapport and relationships with staff and patients. Handles ass compliance training, and completes HR related functions that include timesheets, payroll, billing and mileage reports. • Recognized as the #1 Success Manager out of a team of 11 for the most active touch points and client issues resolved in a week with my base of 46 clients/patients • Demonstrates strong leadership abilities leading a multi-disciplinary team of 40 caregivers • Secures satisfaction of patients and their families by coordinating all continuing of care and treatment services for discharging individuals in needs of transitioning services • Optimizes operations using internal feedback data to create customer satisfaction initiatives and improve staff performance Show less

Account Manager

• Jul 2018 - May 2019

Leveraged leadership and account management skills to drive the achievement of business goals and increase enrollment. Proficiently handled all new and prospective clients assembling 10, 20, 30, 40-day sales funnels to secure their membership. Utilized CRM -Dynamics 365 and Salesforce to push products and services and manage 300 – 500 leaders per month. Aligned all marketing material with the company’s brand and vision to ensure consistency and consumer engagement. •Hit 100% monthly membership revenue of $9k for 10 consecutive months •Enhanced productivity and strengthened staff performance as a result of delivering coaching and training •Implemented improvement initiatives to increase enrollment and retention using data taken from interviews and customers surveys •Upsells services and products to members to generate additional revenue •Led the on-boarding process of new hires increasing team net promoter score by 15% Show less

Personal Trainer

• Nov 2017 - Jun 2018

• Creates individualized personal training programs targeted towards improving clients quality of life • Ensures all B2B marketing and sales material adhere to Lifetimes brand and vision as a company• Managed social media campaigns and day-to-day activities, including scheduling regular updates, engaging in dialogue and answering questions when necessary• Builds and develops relationships with members to help create a pleasant and educational experience • Responds to all injuries and assist in immediate first aid and proper emergency procedures. Show less

Financial Crimes Specialist II

• Apr 2017 - Oct 2017

Use transactional and customer records from external data, publicly available information, along with various internal system resources and applications, to make a risk-based decision on the disposition of referrals related to fraud, money laundering, or other financial crime. Identifies, researches, and analyzes financial crimes transactions and referrals which may be complex and include suspicious situations with moderate to high risk. Performs detailed analyses to detect transactional and relationship patterns, trends, anomalies, and schemes across multiple businesses/products. Show less

Sales Supervisor

• Feb 2016 - Apr 2017

Identified ways to increase revenue and traffic using successful marketing and social media advertising strategies. Stayed abreast the latest technology to stay head of competitors within a competitive market. •Championed an additional $1,000/monthly by developing and implementing effective marketing campaigns to boost accessory sales •Recognized as the #1 sales supervisor in the region for 3 consecutive months bringing a total revenue of $22k •Increased customer loyalty and customer satisfaction leading to a 5% boost in conversion rates •Assisted leadership in the oversight and development of team members through engagement activities •Captured more engagement with customers by maintaining the store’s Facebook page and posting weekly promotions to generate traffic and revenue Show less

Marketing Intern

• Aug 2015 - May 2016

Gained valuable knowledge in marketing and advertising by creating compelling marketing content, displays and photos to generate traffic and stimulate student interests. Boosted the number of recruits through developing and launching 10 videos advertising campus events. •Attracted prospective students through creating and posting 7 advertising videos on the university website •Contributed to the university’s social work campaign by managing all advertising and education efforts regarding the field •Improved attendance rate of students at campus and alumni events by coordinating with student affairs to develop advertising strategies •Achieved a 70% increased in media traffic engagement (YouTube, Instagram and Periscope) resulting in a 12% increase in program participation Show less

Business Sales Intern

• May 2014 - Aug 2015

• Curated industry specific prospecting list to generate new business logos. • Analyzed customer needs, identified and customized wireless/voice/data products and services to win accounts. • Prepared, delivered, and provided support to Account Executives for follow up proposals and quotes to be presented to businesses. • Strategically developed prospecting list to help generate new business logos. • Experience with building fundamental relationships to maintain customer rapport. • Curated industry specific prospecting list to generate new business logos. • Analyzed customer needs, identified and customized wireless/voice/data products and services to win accounts. • Prepared, delivered, and provided support to Account Executives for follow up proposals and quotes to be presented to businesses. • Strategically developed prospecting list to help generate new business logos. • Experience with building fundamental relationships to maintain customer rapport.

Sales and Marketing Representative

• Mar 2015 - May 2015

• Created positive opportunities in cost savings on products and provided an unforgettable customer service experience. • Generated buzz worthy concepts and strategies to help promote the Dell brand through on campus activities and social media. • Implemented diverse sales strategies to boost sales for Dell machines sold at the university. • Created positive opportunities in cost savings on products and provided an unforgettable customer service experience. • Generated buzz worthy concepts and strategies to help promote the Dell brand through on campus activities and social media. • Implemented diverse sales strategies to boost sales for Dell machines sold at the university.

Business Development Intern

• Jan 2014 - Mar 2014

• Sorted and compiled past documents that has been uploaded from students to assist current students in those specific courses on UNC Charlotte’s campus. • Supported 6 under privileged kids new books on their journey to a better education because of the documents that were uploaded. • Participant in educational business seminars to help enhance my management skills. • Sorted and compiled past documents that has been uploaded from students to assist current students in those specific courses on UNC Charlotte’s campus. • Supported 6 under privileged kids new books on their journey to a better education because of the documents that were uploaded. • Participant in educational business seminars to help enhance my management skills.