Experience

Wind Creek Hospitality

• United States
• Gambling Facilities and Casinos
• 200 - 300 Employee

• iGaming Fraud Resolution Supervisor

  • Aug 2023 - Present

  • Closely monitors regulatory, compliance, and risk trends in the iGaming industry to identify emerging guests, operations, and platform need to reduce potential fraud• Ensures adherence to corporate-wide and team specific policies and procedures created to identify and prevent fraudulent behaviors on Wind Creek Hospitality’s iGaming platform• Supervises the iGaming Fraud Resolution Coordinators and iGaming Payout Clerks• Verifies and approves withdrawal requests from iGaming guests• Monitors and analyzes deposits received by the iGaming platform• Investigates flagged or alerted guest accounts generated by fraud software• Identifies, reviews, and analyzes suspicious iGaming activity• Blocks and unblocks guest accounts in accordance with guidelines and procedures• Analyzes and handles charge back disputes• Provides internal and external consultation on guest account status Show less

• Direct Marketing Specialist

  • Nov 2019 - Present

• Community Manager

  • Nov 2011 - Nov 2019