Experience

UKi Media & Events

• United Kingdom
• Events Services
• 100 - 200 Employee

• Registration Manager

  • Jun 2015 - Present



Visit

• United Kingdom
• Events Services
• 1 - 100 Employee

• Team Development Manager and Senior Support Engineer

  • Apr 2008 - Jun 2015

  Responsible for ensuring that relevant policies and procedures are in place to enable the development, delivery, monitoring and evaluation of all support teams. Also, in charge of supervising and coordinating the activities of junior staff.

• Onsite Technical Manager

  • Apr 2007 - Dec 2013

  I was responsible for managing the technical aspects of the ‘Welcome Experience’ for B2B trade exhibitions (600+ a year) internationally and in the UK.A main reasonability was to ensure the registration system was configured and the system replicated in real time correctly.Ensure adequate technical support was available through out the duration of the exhibition and conformed to present SLA’s.Responsible for ensuring full training was delivered to front of house registration staff at each individual show, this could be anywhere from 5-100 staff at any one time dependent on the size of the exhibition.Arrange and take meetings with new and existing clients within in the B2B trade show market to demonstrate the N200 VisIT registration system, with regards to existing and up and coming technology changes.On an on-going basis I had to prepare and deliver quotes for new and existing clients. Show less



Expo-Systems Ltd.

• Watford, United Kingdom

• Onsite Technical Manager

  • Apr 2008 - Jun 2012

  I manage the technical aspects of the ‘Welcome Experience’ for B2B trade exhibitions (150 per year) all over the country, western and eastern Europe. One of my main roles is to configure the onsite registration machines which are used to populate the SQL database on the main server. I also have to configure ASP and HTML files to enable the onsite server to replicate with the master Web Database. I have to ensure the onsite server synchs correctly with the Web Server to allow real time registration replication. Throughout the day I have to deliver live onsite technical support for all the onsite equipment, this can be anywhere from 5 – 200 machines, all with thermal printers and barcode scanners technology. It is my responsibility to train/brief and manage the front of house registration staff at each individual show, this can be anywhere from 5-100 staff at any one time. I have to arrange and take meetings with new and existing clients within in the B2B trade show market to demonstrate the So Groups VisIT registration system, with regards to existing and up and coming technology changes. On an on-going basis I have to prepare and deliver quotes for new and existing clients. Show less



SCA - Hygiene and Forest Products Company

• Sweden
• Manufacturing
• 700 & Above Employee

• Infrastructure Support Engineer

  • Aug 2003 - Jan 2008

  I am responsible for maintaining and supporting the company LAN and WAN and domain/exchange servers and backup systems. I provide support for all desktops and laptops in house and over the phone. In the last 2 years I have also spent 50% of my time providing onsite support for our branches UK wide and in Ireland. My main responsibilities is to configure new servers and desktop systems that will be deployed through the UK and Ireland, Keeping all systems up to date with latest Microsoft and Anti Virus patches. Creating user accounts, making sure daily backups are done and maintaining all business security. I am also responsible for the Microsoft exchange server for the whole of the southern UK and Ireland front-end and backend. Show less



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Sep 2002 - Sep 2003

  Providing a call clarification and technical support on third party Intel based PC, Laptops and server products. The primary function is to provide high quality technical support to PRS customers and PRS field engineers by accurate call vetting and telephone support in a PC/Server environment. Responsibilities Provide high quality telephone support to ITS customers; provide 2nd level technical support to ITS field engineers. To write technical documentation, investigation complex technical issues offline before escalating to the next level, within given time scales. Show less



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Hardware Support Engineer

  • Jan 2000 - Sep 2002

  Responsible for providing 2nd line post sales Technical support of hardware systems, subsystems and/or applications for customers and or employees. I had to answer questions about installation, operation, configuration, customization and usage of assigned products. I applied diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. I was responsible for escalating complex problems to the remote support engineering staff and/or field engineers. I provided technical support for internal and external customers. And escalates complex problems to higher level of expertise within the organisation. Responsibilities include 2nd line support engineer for Toshiba on desktops, servers and laptops. I also took the responsibility of a software engineer on One Call and storagetek helpdesk’s including out of hour’s support. I leased with a number of companies including Merrill Lynch, Toshiba and Storagetek helpdesk’s based at are offices in Milton Keynes. Show less