Clinton Cohen
Chief Executive Officer at iContact (Pty) Ltd- Claim this Profile
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Topline Score
Bio
Stu Iverson
Clinton is the type of leader that I aspire to be. He blends future vision with operational expertise while understanding that to achieve either he needs an empowered and motivated workforce, which he has no shortage of because of his leadership capabilities. He excels at driving significant value for clients by first deeply understanding their core problems and stopping at nothing to solve them. I hope to partner and work alongside Clinton again in the future.
Eddie Moyce
Clinton is a CEO who is very much a people first leader and believes in leading from the front. His positive energy is contagious and he is a great motivator. Clinton has a track record of delivery and has the trust of his customers . Always expect an honest and forthright answer from him, he is pragmatic and methodical in his approach and gets things done through and with people. He has grown tremendously in the BPO sector over the past few years and is considered a thought leader in this very important industry.
Jon Kaplan
Clinton has been and continues to be a great operator and client advocate. His leadership skills are evident with the people he interacts with and the clients he serves. Client is a strong supporter of both the Industry and South Africa as a whole. If you are looking for a partner that gets results and someone you can count on I strongly recommend Clinton Cohen @ iContact.
Stu Iverson
Clinton is the type of leader that I aspire to be. He blends future vision with operational expertise while understanding that to achieve either he needs an empowered and motivated workforce, which he has no shortage of because of his leadership capabilities. He excels at driving significant value for clients by first deeply understanding their core problems and stopping at nothing to solve them. I hope to partner and work alongside Clinton again in the future.
Eddie Moyce
Clinton is a CEO who is very much a people first leader and believes in leading from the front. His positive energy is contagious and he is a great motivator. Clinton has a track record of delivery and has the trust of his customers . Always expect an honest and forthright answer from him, he is pragmatic and methodical in his approach and gets things done through and with people. He has grown tremendously in the BPO sector over the past few years and is considered a thought leader in this very important industry.
Jon Kaplan
Clinton has been and continues to be a great operator and client advocate. His leadership skills are evident with the people he interacts with and the clients he serves. Client is a strong supporter of both the Industry and South Africa as a whole. If you are looking for a partner that gets results and someone you can count on I strongly recommend Clinton Cohen @ iContact.
Stu Iverson
Clinton is the type of leader that I aspire to be. He blends future vision with operational expertise while understanding that to achieve either he needs an empowered and motivated workforce, which he has no shortage of because of his leadership capabilities. He excels at driving significant value for clients by first deeply understanding their core problems and stopping at nothing to solve them. I hope to partner and work alongside Clinton again in the future.
Eddie Moyce
Clinton is a CEO who is very much a people first leader and believes in leading from the front. His positive energy is contagious and he is a great motivator. Clinton has a track record of delivery and has the trust of his customers . Always expect an honest and forthright answer from him, he is pragmatic and methodical in his approach and gets things done through and with people. He has grown tremendously in the BPO sector over the past few years and is considered a thought leader in this very important industry.
Jon Kaplan
Clinton has been and continues to be a great operator and client advocate. His leadership skills are evident with the people he interacts with and the clients he serves. Client is a strong supporter of both the Industry and South Africa as a whole. If you are looking for a partner that gets results and someone you can count on I strongly recommend Clinton Cohen @ iContact.
Stu Iverson
Clinton is the type of leader that I aspire to be. He blends future vision with operational expertise while understanding that to achieve either he needs an empowered and motivated workforce, which he has no shortage of because of his leadership capabilities. He excels at driving significant value for clients by first deeply understanding their core problems and stopping at nothing to solve them. I hope to partner and work alongside Clinton again in the future.
Eddie Moyce
Clinton is a CEO who is very much a people first leader and believes in leading from the front. His positive energy is contagious and he is a great motivator. Clinton has a track record of delivery and has the trust of his customers . Always expect an honest and forthright answer from him, he is pragmatic and methodical in his approach and gets things done through and with people. He has grown tremendously in the BPO sector over the past few years and is considered a thought leader in this very important industry.
Jon Kaplan
Clinton has been and continues to be a great operator and client advocate. His leadership skills are evident with the people he interacts with and the clients he serves. Client is a strong supporter of both the Industry and South Africa as a whole. If you are looking for a partner that gets results and someone you can count on I strongly recommend Clinton Cohen @ iContact.
Experience
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iContact BPO
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South Africa
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Chief Executive Officer
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Dec 2015 - Present
iContact is a leading customer service BPO provider, serving international markets, with a proven pedigree in the multiple sectors we serve. We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients. As a high-performance team, iContact brings cost-effective, quality solutions backed by leading-edge technology and human engagements. Our goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation, and perpetual improvement are entrenched philosophies. • Responsible for building and leading the iContact BPO senior management team • Overseeing the fiscal activities of iContact BPO, including budgeting and reporting • Ensuring the operations of iContact BPO’s stability through the development and implementation of standards and controls, systems and procedures • Responsible for specifying accountabilities for the management team and evaluating their performance regularly • Keeping the Board fully informed on all problems, opportunities, trends and issues that may affect iContact BPO • Responsible for leveraging South Africa’s core offerings as a location for CX and BPO outsourcing Show less
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Africa Credit Bureau
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Johannesburg Metropolitan Area
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Director
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2018 - 2020
• Responsible for the implementation of the business strategy • Engage with the National Credit Regulator in order to achieve the operating license • Creating policies and procedures • Ensuring the operations of Africa Credit bureau stability through development and implementation of standards and controls, systems and procedures • Keeping the Board fully informed on all problems, opportunities, trends and issues that may affect the Africa Credit Bureau • Responsible for the implementation of the business strategy • Engage with the National Credit Regulator in order to achieve the operating license • Creating policies and procedures • Ensuring the operations of Africa Credit bureau stability through development and implementation of standards and controls, systems and procedures • Keeping the Board fully informed on all problems, opportunities, trends and issues that may affect the Africa Credit Bureau
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Norman Goodfellows
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South Africa
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Retail
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1 - 100 Employee
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General Manager
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2009 - 2014
• Assisting with concept, design and development of new retail store • Selecting, hiring and supervising all staff by assigning/directing work; conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions, making hiring/termination decisions • Assist Financial Director with managerial accounts • Stock control and procurement • Exceptional knowledge of product lines and merchandise pricing • Compile, evaluate and process all stock information • Process cash receipts and deposits • Sustain and nurture existing account holders and retail customers • Process online orders • Canvas potential business and secure new clients Show less
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LiquidChefs SA
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Entertainment Providers
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1 - 100 Employee
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Director of Operations
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2003 - 2009
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Education
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2000 - 2002
University of Johannesburg
Bachelor of Commerce - BCom, Marketing
Community
