Experience

Vitus Energy LLC

• United States
• Oil and Gas
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2016 - Present



American Funds

• United States

• Senior Account Services Rep

  • Apr 2006 - Oct 2014

  • Responsible for handling questions and requests from financial advisors and shareholders, as well as trained in multiple facets of the company. Effective in a team setting, and handling different special projects for the company. In turn, I was responsible for conducting meetings and introducing new procedures to management. Trained new associates and used as a resource on a help desk and an advance resource team to aid associates with any internal inquiries. Responsible for handling and resolving complex situations and effectively communication the results with the financial advisors and shareholders as part of the research and corrections team.  Followed up with financial advisors as well as compliance to ensure the shareholders were properly verified for the U.S. Patriot Act.  Prepared training materials as well as class structure to train new associates on the process dealing with the U.S. Patriot Act.



Resort Suites of Scottdsdale

• Front Office Manager

  • 2002 - 2005

   Selected to be a Manager after only six months, entailed, handling all customer service issues, scheduling and supervising over 15 employees. Duties included, but not limited to, handled all billing and credit card disputes, processed all credit cards transactions weekly, daily interactions with all departments within the corporation, continual daily use of Microsoft Office products. Participated in the hiring process of all new employees. In charge of handling upset hotel guest and resolving any issues that would arise.