Experience

ALLIANCE Credit Union Texas

• United States
• Banking
• 1 - 100 Employee

• Senior Vice President

  • May 2022 - Present

  Lubbock, Texas, United States

• Vice President of IT

  • Apr 2017 - May 2022



Mandry Technology

• United States
• Computer Networking Products
• 1 - 100 Employee

• Lead Project Engineer

  • Oct 2010 - May 2022

  Lubbock, Texas Lead the Professional Services team in deploying and managing the deployment of all new hardware and software implementations across Mandry Technology Solutions' customer base.



kgb

• United States
• Information Services
• 500 - 600 Employee

• Systems Administrator

  • Dec 2007 - Oct 2010

  Lubbock, Texas Area Provided systems support and maintenance for twelve call centers, data centers, and administrative facilities worldwide. Hardware support included deploying and maintaining employee's PCs, servers, and networking hardware. Software support and administration included Microsoft Windows operating systems and administrative software (including Windows Server 2000 and 2003), Microsoft Exchange 2003, and many proprietary applications.



INFONXX

• Project Manager for Customer Care

  • Jan 2007 - Jan 2008

  Lubbock, Texas Area Created and drove project plans for new customer services. Projects included moving food-ordering traffic from Lubbock to Santa Rosa, Philippines, changing voice platforms for that customer, and doubling their call volume. Worked with Technology department to document customer call flow information.



Excell Services

• Manager of Network Operations Control

  • Jan 2006 - Dec 2006

  Lubbock, Texas Area Established Excell's Network Operations Control Center (NOC), which was responsible for monitoring, analyzing, and maintaining a voice and data network for twelve call centers across five states and three countries. Managed NOC, its eight staff members, and its relationships with clients, Excell operations staff, and Excell technical staff. Projects included implementing and fully-customizing Computer Associates Service Desk 11 for ITIL compliance and implementing GroundWork Monitor… Show more Established Excell's Network Operations Control Center (NOC), which was responsible for monitoring, analyzing, and maintaining a voice and data network for twelve call centers across five states and three countries. Managed NOC, its eight staff members, and its relationships with clients, Excell operations staff, and Excell technical staff. Projects included implementing and fully-customizing Computer Associates Service Desk 11 for ITIL compliance and implementing GroundWork Monitor Professional for actively monitoring network events. Show less



Plains Capital McAfee Mortgage

• Systems Support

  • Jun 2003 - Jan 2006

  Lubbock, Supported and administered software and hardware systems locally and for twenty-five remote locations. Hardware support included deploying and maintaining employee PCs, servers, networking hardware, Cisco IP telephones, and printers. Software support and administration included Lotus Notes, Cisco CallManager, Cisco Unity, Microsoft Windows operating systems and administrative software (including Windows Server 2000 and 2003), and Microsoft Office. Created reports from mortgage software using… Show more Supported and administered software and hardware systems locally and for twenty-five remote locations. Hardware support included deploying and maintaining employee PCs, servers, networking hardware, Cisco IP telephones, and printers. Software support and administration included Lotus Notes, Cisco CallManager, Cisco Unity, Microsoft Windows operating systems and administrative software (including Windows Server 2000 and 2003), and Microsoft Office. Created reports from mortgage software using SQL scripting language and Seagate Crystal Reports. Projects included implementing Cisco Voice-over-IP telephony company-wide, a locally-administered Lotus Notes 6 email solution, and RightFax Enterprise Fax and Electronic Document Delivery. Show less