Experience

Mico Plumbing

• New Zealand
• Wholesale Building Materials
• 1 - 100 Employee

• Inward / Driver

  • Nov 2020 - Present



DKSH Recruitment

• Auckland, New Zealand

• Merchandiser

  • Apr 2020 - Present



Avis Budget Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Rental Sales Agent - Vehicle Returns

  • Mar 2013 - Jan 2019

  • Tasked with meeting and greeting customers, and informing them of returns procedures, actioning quality control by checking for damages to returned vehicles on returns and reporting on this if needed.• Responsible for handling customer queries and complaints and after service liaising with customers regarding chargeable damages which may have been overlooked.• Maintaining customer profiles with updating customer details prior to closing off of live contracts and issuing invoices.• Managing and controlling the fleet, ensuring that all vehicles are secured and accounted for and sent to the dispatch department for vehicle preparation.Achievements:• Reduced Damage Charges.• Introduced pre and post check inspection to reduce damage charges to customers.• Improved driver attendance by introducing 2-stage check-in to confirm the pickup of rental cars. Show less

• Night-Owl Dispatcher

  • Nov 2012 - Feb 2013

  • Confirmed flight arrival and departure times per client bookings. Coordinated and allocated chauffeurs to vehicles as per pick-up requirements.• Monitored flights and updated chauffeurs and schedules accordingly to ensure clients are picked up on time.

• Chaser

  • May 2011 - Nov 2012

  • Assisted the dispatcher with the control and monitoring of the chauffeurs. Confirming schedules and communicating client delays.



Kandyland Sweets

• United States
• Retail
• 1 - 100 Employee

• District Distribution Agent

  • May 2009 - Nov 2010

  • Tasked with generating leads & visiting clients & potential clients to evaluate needs or promote products & services. • Negotiated all contracts with prospective clients & prepared & submitted sales contracts for orders. • Managed stock & preparing weekly & monthly reports. • Responsible for understanding & promoting company products & answering client questions about credit terms, products, prices & availability. • Tasked with marketing & promotion campaigns • Tasked with generating leads & visiting clients & potential clients to evaluate needs or promote products & services. • Negotiated all contracts with prospective clients & prepared & submitted sales contracts for orders. • Managed stock & preparing weekly & monthly reports. • Responsible for understanding & promoting company products & answering client questions about credit terms, products, prices & availability. • Tasked with marketing & promotion campaigns



SABMiller

• Food & Beverages
• 700 & Above Employee

• Field Licensing Officer

  • Aug 2007 - Sep 2008

  • Assisted clients with licensing of Off and On Sale Liquor Consumption, ensuring the proper processing and determination of applications for various licences. • Tasked with resolving licensing problems by identifying issues, exploring options and taking actions to resolve licensing problems. • Tasked with general administration, to maintain and provide relevant records and statistics as required by the head office. • Responsible for investigation and resolution of customer complaints. • Assisted at licensing workshops. Show less



Nelson Mandela Gateway, Robben Island

• Cape Town Area, South Africa

• Ticket Sales Officer

  • Nov 2005 - Nov 2006

  • Tasked with duties including ticket sales, bookings, cancellations and customer service. • Attended to ticket office customers in person, assigning scheduled ticket slots and selling tickets. • Answered telephone calls, provided information on ticket prices, assist patrons with information on trip schedules and inclusions and exclusions of the ticket price. • Processed cash and card payments, balanced registers and made daily ticket sales reports as required. • Assisted in creating and maintaining customer profiles with data entry into a computerised ticket system. • Lead, mentored and train junior staff on the trip and ticket details and with processing ticket sales. • Attended to client complaints and resolved issues. Show less



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Airline Ticket Agent

  • Mar 2004 - Oct 2005

  • Assisted customers with ticket sales, check-ins and boarding. • Greeted and helped customers and passengers with their flight reservations. • Provided information regarding dates, schedules, availability, and prices of flights. • Tasked with selling flights and other products the airline may offer, as well as assist passengers with inquiries or other requests, such as flight changes or cancellations. • Managed passengers check-in for flight as well as checking in their luggage. • Assisted passengers with limited mobility or escorted unaccompanied minors. Show less



Nelson Mandela Gateway, Robben Island

• Cape Town Area, South Africa

• Ticket Sales Officer

  • Oct 2003 - Mar 2004

  • Responsible for ticket sales, bookings, cancellations and customer service. • Provided information on ticket prices, assist patrons with information on trip schedules and inclusions and exclusions of the ticket price in person and over the telephone. • Processed cash and card payments, balanced registers and made daily ticket sales reports as required. • Created and maintaining customer profiles with data entry into a computerised ticket system. • Mentored and train junior staff on the trip and ticket details and with processing ticket sales. • Attended to client complaints and resolved issues. Show less



M & G MEDIA LTD

• Retail Office Equipment

• Independent Distributor

  • Jun 2002 - Sep 2003

  • Collection and distribution of newspapers and magazines. • Packing and securing of stock. • Stock control and reporting. • Collection and distribution of newspapers and magazines. • Packing and securing of stock. • Stock control and reporting.



South African Airways

• South Africa
• Airlines and Aviation
• 700 & Above Employee

• Senior Flight Attendant

  • Apr 1995 - Mar 2001

  • Tasked with pre-flight stock-take of equipment, food and beverages and recording this. • Greeted passengers, checking tickets and showing them to their seats and assisting with safely putting away hand luggage. • Provided information, guidance, and assistance for safety and comfort to passengers onboard aircraft. • Headed up the cabin crew team pre-flight “brief”, planning on-board service prior to take-off and actioned and delegated tasks and responsibilities. • Tasked with conducting a pre-flight safety check, presented the emergency procedures and instructions on using emergency equipment to passengers and filled the role of On-board Safety Officer. • Attended to passenger requests and serviced passengers in flight. • Provided special help to passengers with special needs including children, disabled persons, the elderly. • Submitted analytical reports concerning flight incidents as required. Achievements: • 1997 Awarded a certificate of merit for loyalty, hard work and dedication by the South African Airways On-Board Services Department. Service Excellence Award • 1996 Awarded a certificate of Service Excellence by the South African Airways On-Board Services Department. Commendable Service Delivery Award • 1995 Awarded a certificate of Commendable Service Delivery by the South African Airways On-Board Services Department. Show less