Experience

My IT Crew

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Team Lead

  • Apr 2021 - Present



Express Litigation Services

• Data Entry



Paranet Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• System Engineer

  • Dec 2019 - Jan 2022

  Support several different clients meeting each of their unique needs. From Active Directory management, to building out a full pre-production server with SQL server express dependencies. Managing a comprehensive Knowledge Base is key, so I strive to keep notes to update documentation. 24/7 support to several users. Nutanix application support. Windows server maintenance. Logic Monitor alert management. Support several different clients meeting each of their unique needs. From Active Directory management, to building out a full pre-production server with SQL server express dependencies. Managing a comprehensive Knowledge Base is key, so I strive to keep notes to update documentation. 24/7 support to several users. Nutanix application support. Windows server maintenance. Logic Monitor alert management.



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Deskside Support Technician

  • Sep 2014 - Dec 2019

  I started with HCL working a migration project for Oncor Electric. During this project I was quickly promoted to team lead so as to facilitate training any newcomers to the project. Upon proving my metal, HCL decided to hire me full time as a DSS tech. I work at several remote sites/ locations fulfilling my clients many needs. I install new software, Image devices, or add/remove hardware as needed. I started with HCL working a migration project for Oncor Electric. During this project I was quickly promoted to team lead so as to facilitate training any newcomers to the project. Upon proving my metal, HCL decided to hire me full time as a DSS tech. I work at several remote sites/ locations fulfilling my clients many needs. I install new software, Image devices, or add/remove hardware as needed.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Deskside Support Technician

  • Mar 2014 - Sep 2014

  I worked the Bank of America contract for HP. Here I was considered a fully trained HP technician, this meant that I worked primarily hardware related tickets for any and all HP products on the campus. While working with HP/BofA I had the privilege and challenge of jumping into Multi-Function Printers. Printers, being rather new to me at this point in my career, I trained diligently to learn as much as a could, and have since learned how to strip a MFP down to the switch gears at the very heart of the beast. Show less



TSP

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Deskside Support Technician

  • Apr 2013 - Oct 2013

  I worked on the Texas Instruments contract for TSP. I was provided a Dell and Toshiba repair certificate so that under those two vendors I was able to perform hardware repairs. It was here that I was really able to hone my skills and expertly learn how to diagnose and repair many laptop hardware issues. From removing Hard Disk Drives to changing LCD panels I was freely able to become familiarized with the processes involved in dismantling and reassembling laptops. I worked on the Texas Instruments contract for TSP. I was provided a Dell and Toshiba repair certificate so that under those two vendors I was able to perform hardware repairs. It was here that I was really able to hone my skills and expertly learn how to diagnose and repair many laptop hardware issues. From removing Hard Disk Drives to changing LCD panels I was freely able to become familiarized with the processes involved in dismantling and reassembling laptops.



Fry's Electronics

• Retail
• 700 & Above Employee

• Sales Manager

  • Sep 2011 - Apr 2013

  Offered assistance to customers seeking to purchase computer components. I also aided customers purchasing networking equipment. I was on track to become a manager before I separated in April. I picked up all of the skills I needed to be an excellent team leader from Fry's Electronics manager training program. Offered assistance to customers seeking to purchase computer components. I also aided customers purchasing networking equipment. I was on track to become a manager before I separated in April. I picked up all of the skills I needed to be an excellent team leader from Fry's Electronics manager training program.