Christina Cline
Area Manager at Triangle Visions Optometry- Claim this Profile
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Topline Score
Bio
LinkedIn User
It is without hesitation that I provide the following recommendation of Christina. I worked closely with Christina when she was the general manager of my optometric office. She has natural leadership qualities, and an extraordinary ability of creating a team environment where everyone worked together to provide the best quality of patient care. Her work ethic and determination to go above and beyond to be an exceptional professional is unmatched. She was extremely valuable in providing as much support as possible to myself and all other team members to make sure the office was run properly and successfully. I genuinely enjoyed working with Christina.
Emily Burgon OD, FAAO
Christina was the office manager of my Optometry office while I was there. She completely turned the office around from poor previous management. She is an extremely hard worker. She is dedicated and motivated and really knows how to form a team . She cares about the patients and others. It was a true pleasure to work with her!
LinkedIn User
It is without hesitation that I provide the following recommendation of Christina. I worked closely with Christina when she was the general manager of my optometric office. She has natural leadership qualities, and an extraordinary ability of creating a team environment where everyone worked together to provide the best quality of patient care. Her work ethic and determination to go above and beyond to be an exceptional professional is unmatched. She was extremely valuable in providing as much support as possible to myself and all other team members to make sure the office was run properly and successfully. I genuinely enjoyed working with Christina.
Emily Burgon OD, FAAO
Christina was the office manager of my Optometry office while I was there. She completely turned the office around from poor previous management. She is an extremely hard worker. She is dedicated and motivated and really knows how to form a team . She cares about the patients and others. It was a true pleasure to work with her!
LinkedIn User
It is without hesitation that I provide the following recommendation of Christina. I worked closely with Christina when she was the general manager of my optometric office. She has natural leadership qualities, and an extraordinary ability of creating a team environment where everyone worked together to provide the best quality of patient care. Her work ethic and determination to go above and beyond to be an exceptional professional is unmatched. She was extremely valuable in providing as much support as possible to myself and all other team members to make sure the office was run properly and successfully. I genuinely enjoyed working with Christina.
Emily Burgon OD, FAAO
Christina was the office manager of my Optometry office while I was there. She completely turned the office around from poor previous management. She is an extremely hard worker. She is dedicated and motivated and really knows how to form a team . She cares about the patients and others. It was a true pleasure to work with her!
LinkedIn User
It is without hesitation that I provide the following recommendation of Christina. I worked closely with Christina when she was the general manager of my optometric office. She has natural leadership qualities, and an extraordinary ability of creating a team environment where everyone worked together to provide the best quality of patient care. Her work ethic and determination to go above and beyond to be an exceptional professional is unmatched. She was extremely valuable in providing as much support as possible to myself and all other team members to make sure the office was run properly and successfully. I genuinely enjoyed working with Christina.
Emily Burgon OD, FAAO
Christina was the office manager of my Optometry office while I was there. She completely turned the office around from poor previous management. She is an extremely hard worker. She is dedicated and motivated and really knows how to form a team . She cares about the patients and others. It was a true pleasure to work with her!
Experience
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Triangle Visions Optometry
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United States
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Medical Practices
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1 - 100 Employee
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Area Manager
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Sep 2020 - Present
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Practice Manager
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Jan 2020 - Sep 2020
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MyEyeDr.
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Medical Practices
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700 & Above Employee
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General Manager
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Mar 2016 - Jan 2020
Award-winning, loyal, and effective leader for a multi-doctor office. Managed the team during a tumultuous extensive store expansion remodel. Exhibits moral courage. Enforces company policies while upholding customer service excellence in the management of physician services. Directly responsible for motivating and leading the office team. Diffuses conflicts between the doctor and staff as well as the doctor and patients. As the gatekeeper keeps the doctor apprised of demanding clients. Cross-trains employees in all areas of office functions and duties. Conducts employee counseling’s as necessary to foster professional and personal growth resulting in promotions to new positions at larger offices within the company. Responsible for all employees conducting monthly training as well as annual HIPAA training. Achieves and exceeds monthly and yearly sales projections to maximize revenue and gross margins. Monitors patient flow to reduce wait time. Controls and reduces inventory shrinkage by monitoring damaged and defective products as well as watching for in-store theft. • Audits and submits payroll on a bi-weekly basis — decreased payroll YTD by 1.4%.• Reduced overall expenses by 5% in 2017.• Achieves or exceeds monthly customer service ranking goals. Trains employees on customer service and sales techniques. 22% YTD sales increase over the 2018 Plan.o Reviews patient surveys – focusing on what went well and what can be handled differently in the future.o Brand Knowledge – trains employees on new products to increase saleso Insurance – explains the benefits to the patient and provides an understanding of how to maximize the policy. This helps associates help customers, which results in happy and repeat customers. o Reviews sales and patient numbers. Designs a strategy to increase numbers, so monthly goals are achieved. • Travels throughout the district mentoring and training new store managers.
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General Manager in Training
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Jul 2015 - Mar 2016
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Genesco
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United States
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Retail
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700 & Above Employee
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Area Sales Manager
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Aug 2013 - Jul 2015
Responsible for the daily operations of a $3M volume store. Leads by example. Recruits, trains, and managed a staff of 4 managers and 22 store associates. Coaches and motivates team members to attain and exceed store goals and maximize their performance. Upholds company and HR policies and procedures regarding loss prevention, customer service, return policy, dress code, and others. • Store ranked number #1 in the District for highest Black Friday Sales and #4 in the company out of 1000 stores.• Solution-focused – thinks outside the box to manage inventory when the storeroom is at capacity. Found offsite storage solution. • Presented four workshops at the District level and two at the National level. • District Manager in Training – assist with training and developing co-managers and store managers in the district while also supervising and managing my store and staff members.• Develops clear long and short-term goals and designs a strategy to meet or exceed these goals while supporting the company brand and strategy. • Managed associates ensuring the right people were scheduled to work at the right time and place within the store to drive sales.• Addresses customer queries and problems and provides a solution that makes the customer happy and represents the company in a positive manner. The customer leaves satisfied, which results in referrals and customer loyalty.
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Area Sales Manager
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Mar 2009 - Aug 2013
Managed staff of two managers and 15 store associates while increasing sales over $400K. The store missed reaching $2M before my transfer. Assisted District Manager in ensuring all stores in the district were following operation and loss prevention policies.• Responsible for making the work schedule making sure the store did not go over the allotted payroll %.• Coached and trained staff to maintain all daily operations of the store from the sales floor to the organization of the back room.• Established and maintained rapport with key decision makers and fulfilled the needs of customers.• Demonstrated excellent verbal communication skills daily in person and over the telephone to provide exceptional front line customer service resulting in repeat customers.
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Store Manager
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Feb 2006 - Mar 2009
Manager of the Year 2008 for store reaching $1M in sales. Managed a staff of 2 managers and 8 store associates.• Responsible for retail operations management to include budgeting time and resources.• Trained staff on how to deliver customer service that exceeded customer expectation and resulted in having loyal customers aiding in store growth.
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Lane Bryant
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United States
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Retail
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700 & Above Employee
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Assistant Manager
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May 2005 - Feb 2006
• Established rapport with customers and assisted them with selecting outfits and appropriate accessories resulting in an increase in sales.• Responsible for operating the cash register and closing the drawer without incident. • Established rapport with customers and assisted them with selecting outfits and appropriate accessories resulting in an increase in sales.• Responsible for operating the cash register and closing the drawer without incident.
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Lady Foot Locker
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United States
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Apparel & Fashion
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Assistant Manager
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Jan 2002 - Jan 2004
• Delivered excellent customer service.• Key holder responsible for opening and closing the store. • Delivered excellent customer service.• Key holder responsible for opening and closing the store.
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Education
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Jacksonville High School
Community
