Clifton Brown

System Engineer at NTI
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US

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Credentials

  • A+
    -
  • Network +MCTS/MCITP Server 2008
    -

Experience

  • NTI
    • Netherlands
    • E-Learning Providers
    • 200 - 300 Employee
    • System Engineer
      • 2022 - Present

  • The Salvation Army
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Senior Information Technology Specialist
      • Feb 2019 - Present

  • Humana
    • United States
    • Insurance
    • 700 & Above Employee
    • Application Support Analyst
      • Feb 2018 - Present

  • Office Depot
    • United States
    • Retail Office Equipment
    • 700 & Above Employee
    • Information Security Analyst
      • Apr 2016 - Present

  • Actavis plc (now Allergan)
    • Ireland
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Client Service Analyst

  • Sheridan Healthcare Inc
    • Service Desk Analyst
      • Nov 2015 - Present

      Summary:Troubleshoot, configure, installed computer and network equipment while providing technical 1st tier customer support to all Sheridan employees with the objective of resolving most incidents at first call. Essential Duties and Responsibilities • Supports end-users via phone and remote support tools• Skilled in issue determination and resolution• Supports Microsoft Office application issues• Supports Windows 7, 8 Microsoft hardware • Supports Windows 7, 8 on Apple hardware • Supports wireless connectivity for approved hardware and mobile devices• Installs approved software in a timely manner.• Escalates issues and effectively communicate to appropriate personnel for resolution.• Documents all work related to customer incidents through BMC Service Desk or current department ticketing system Writes and edits Service Desk knowledge base articles of known issue resolutions and technical information• Additional duties as assigned per project

Education

  • The Academy Network Associates Program
    A+. Network +MCTS/MCITP Server 2008, Network Associates Program
    2010 - 2011

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