Experience

Complete Communication Services, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Project Manager

  • Aug 2011 - Present

  Dispatched telecommunications techs for install and repair of data, voice, and hosted voice services. Provide phone support to troubleshoot issues with the field techs laptops or other test equipment. Dispatched telecommunications techs for install and repair of data, voice, and hosted voice services. Provide phone support to troubleshoot issues with the field techs laptops or other test equipment.



JEFFERSON COUNTY SCHOOLS

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Information Technology Intern

  • Sep 2008 - Jun 2010

  Hardware and software support for 1500 Dell computers in 60 Career Technical Education labs Setup and maintenance of 23 servers running Windows Server 2003 Troubleshooting network issues in 60 Career Technical Education labs, install drops to existing networks to add new devices to the network Hardware and software support for 1500 Dell computers in 60 Career Technical Education labs Setup and maintenance of 23 servers running Windows Server 2003 Troubleshooting network issues in 60 Career Technical Education labs, install drops to existing networks to add new devices to the network



Teletech

• Denmark
• Appliances, Electrical, and Electronics Manufacturing

• Agent Support Group

  • Aug 2007 - Jan 2008

  Assisted more than 300 phone agents with troubleshooting hardware and software issues on Hewlett-Packard desktops and notebooks as well as issues with Snapfish photo service Applied excellent customer service skills to effectively handle difficult customers Assisted more than 300 phone agents with troubleshooting hardware and software issues on Hewlett-Packard desktops and notebooks as well as issues with Snapfish photo service Applied excellent customer service skills to effectively handle difficult customers



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Structural Journeyman

  • Nov 2000 - Feb 2005

  Assisted the squadron’s Workgroup Manager from June 2003 – February 2005 with setup of new Dell computers, software installation, and virus removal Constructed, fabricated and repaired various structural components of buildings, utility systems, and real property equipment in 949 facilities valued at over $1.3 Billion Repaired and installed commercially manufactured locking devices such as keyed, electronic, and cipher locks, panic hardware, and exit devices Fabricated and installed vinyl signs using plotters, and heat film transfer printers Performed emergency after-hours repairs to prevent security and safety issues Show less