Experience

Kennedys Group

• Australia
• Construction
• 1 - 100 Employee

• Operations Coordinator

  • Jan 2023 - Present

  - Plan and schedule projects and reactive service works for plumbing, electrical, and asbestos technicians, ensuring proper resource allocation, timely completion, and adherence to budget.- Manage the branch's workforce, including onboarding, offboarding, training coordination, timesheet approvals, OHS, and technician licenses/qualifications.- Ensure compliance with health and safety regulations through risk assessments, safety procedure development, and coordination of safety training programs.- Maintain excellent customer service by working with clients, addressing queries and complaints, and seeking ways to enhance the branch's customer experience.- Provide regular reports on financial performance, project status, and customer satisfaction levels to management.- Handle purchasing of work equipment and supplies for the branch. Show less

• Administrative Coordinator

  • Aug 2021 - Dec 2022

  - Liaised with project managers, technicians, and customers to organise and schedule all commercial projects and domestic work orders for plumbing, electrical, and asbestos services.- Handled all incoming and outgoing communications, including phone calls, emails, and mail.- Created and maintained company and employee profiles on customer portals on customer portals such as SAP, Corrigo, BGIS, and LinkFM.- Managed office operations and procedures, including but not limited to office supplies, maintenance, and vendor relationships.- Assisted with HR tasks, such as maintaining employee records, scheduling interviews, preparing new hire paperwork and inductions.- Utilised simPRO (Job Management System) and HubSpot CRM for all correspondence.- Assisted finance with tasks such as PO management, tracking expenses, and generating reports.- Provided general administrative support to all departments, including drafting correspondence, making travel arrangements, and coordinating office events.- Provided Level 1 IT support, including installing, troubleshooting, maintaining, and repairing computers, laptops, and electronic devices. Show less



Zambrero

• Restaurants
• 300 - 400 Employee

• Assistant Manager - Restaurant Operations

  • Nov 2020 - Aug 2021

  - Assisted Head Office with the establishment of a new franchise store in Richmond, overseeing all aspects of the launch and commencing operations in December 2020. - Implemented and maintained systems and procedures to ensure that high-quality standards of customer service and financial goals were consistently achieved in the restaurant. - Managed the shift staff, daily operations, and ensured the highest level of customer service was delivered throughout my tenure. - Recruited, trained, and developed new team members, ensuring they received the necessary training to provide excellent service, food handling and to maintain high levels of hygiene. - Organised POs and purchased stock and material from approved suppliers to ensure the restaurant was well-stocked, and supplies were replenished as required. - Produced daily stock and P&L reports, monitored costs and sales, and reconciled sales daily, and communicated any discrepancies to the management team. Show less



Gift'd Shop

• Melbourne, Australia

• Operations Consultant

  • Apr 2020 - Aug 2020

  - Analysed and designed efficient operational workflows, established standard operating procedures (SOPs), and optimised processes to maximise productivity and minimise costs. - Developed and implemented a supply chain strategy, including sourcing global suppliers, managing inventory, and ensuring timely delivery of materials and products to meet customer demands. - Identified areas of improvement in operational efficiency, such as streamlining sales processes, reducing waste, implementing effective delivery systems, and leveraging technology solutions to enhance productivity. Show less



Sri Lankan Street Food Restaurant, Sydney

• Sydney, Australia

• Assistant Manager - Restaurant Operations

  • Feb 2018 - Jan 2020

  Responsibilities -Purchased raw material, food and other supplies for the restaurant. -Maintained stock control and inventory levels, and provided stock management reports. -Managed existing relationships with suppliers and vendors. -Worked closely with owners and executive management team. -Backup for restaurant manager, as required. Responsibilities -Purchased raw material, food and other supplies for the restaurant. -Maintained stock control and inventory levels, and provided stock management reports. -Managed existing relationships with suppliers and vendors. -Worked closely with owners and executive management team. -Backup for restaurant manager, as required.



Durdans Hospital

• Sri Lanka
• Hospitals and Health Care
• 300 - 400 Employee

• Assistant Manager - Supply Chain

  • Feb 2017 - Dec 2017

  - Established strong global supplier relationships, ensuring policy and contract adherence, while securing favorable pricing and terms. - Collaborated with material managers, executives, finance leaders, and clinicians to organise and supervise supply chain management activities. - Managed inventory and collaborated with departmental managers to forecast demand effectively. - Managed stock control, stock-taking activities, and data administration duties. - Revised logistics and purchasing department procedures and processes. Show less



Eswaran Brothers Exports

• Sri Lanka
• Food and Beverage Services
• 1 - 100 Employee

• Senior Executive, Supply Chain

  • Sep 2014 - Jan 2017

  - Managed the company's email inbox, responding to customers, suppliers, and potential customers via email and phone. - Contributed to supplier evaluation, product development, purchasing, production planning, logistics estimation, quality control, and merchandising. - Implemented processes to ensure that products were purchased at the best price and quality, and continually challenged suppliers to improve pricing and quality. - Coordinated with suppliers, production, and delivery teams to ensure uninterrupted production. - Project managed the development of a new ERM system in 2016, including international vendor selection and collaboration. The project was completed in 12 months. Show less



Akbar Brothers

• Sri Lanka
• Food and Beverage Services
• 100 - 200 Employee

• Account Manager

  • Sep 2010 - Sep 2014

  - Managed accounts and directly liaised with the company's Australian and European clients. - Gathered product specifications from customers for printing, production, and packaging. - Recommended new technologies and techniques in packaging and printing to improve the product portfolio and reduce costs. - Sourced raw materials from suppliers worldwide. - Monitored factories closely to ensure timely deliveries for production and secured machine time to meet shipment dates. - Estimated logistics for cargo on all container sizes, including palletised and un-palletised cargo. Show less



Dialog Axiata PLC

• Sri Lanka
• Telecommunications
• 700 & Above Employee

• Account Manager

  • Aug 2008 - Sep 2010

  - Managed inbound calls effectively and within stipulated KPIs. - Networked and built strong customer relationships to acquire new corporate clients. - Introduced the product portfolio to new and existing clients, including new products, technologies, services, and cross-selling. - Managed 20 major corporate accounts, which generated an annual turnover of $2.5 million. - Successfully acquired new corporate clients, including Mihin Lanka Airlines, Airport & Aviation Services, and Access Group, through the establishment of exceptional client relationships. Show less