Experience

Exertis | Jam

• Canada
• Musicians
• 100 - 200 Employee

• Desktop Support Technician

  • Aug 2015 - Present



American Music & Sound

• Music
• 1 - 100 Employee

• Help Desk

  • Aug 2015 - Present

  PC’s, printer, scanners, and various peripheral devices. Assist users with various issues both remote and on-site diagnoses. Assist in the resolution of network issues and end-user desktop tickets. Provide high quality technology support and delightful customer service to staff. Provide prompt and detailed updates to tickets documenting progress and work completion. Deployment, training, and configuring of any new software or hardware. Management of user profile or accounts, and network allocated resources in Active Directory. Escalate any unresolvable issues to appropriate Corporate IT department. Communicating Network, and application related issues to appropriate Corporate IT department. Maintaining accurate weekly reports, inventory, and records of facility. Show less