Experience

Mercer UK

• United Kingdom
• Professional Services
• 300 - 400 Employee

• Executive Assistant

  • Oct 2019 - Present



Bristol City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Team Leader

  • Jun 2009 - Oct 2019

  Team Leader within Social Care and the Disabled Children Service.As part of managing a team of 10 skilled workers, I was required to case manage, supervise, observe, train team members and chair meetings.Working closely with other professionals from different sectors was paramount to successful case work, communication is key!I also became the lead for Personal Budgets for disabled children, successfully ensuring new payment methods were established and effective for families and colleagues alike.

• Team Leader

  • Jan 2006 - Jul 2009

  Team Leader in a childrens centre for sure start. Here I gained my knowledge in Early Years education and working in areas of deprivation, low achievement and attainment rates within social and economically challenging areas. Working with a team of 8 early years practitioners, planning for nursery sessions and family support groups to help children and families achieve and break down barriers in difficult environments. I also worked with Disabled Children and notes the barriers they faced on a daily basis which lef me on to my final role and work with Bristol City Council.

• Early Years Practitioner

  • Oct 2004 - Jan 2006

  Early Years Practitioner for Easton Childrens Centre.I worked with very young children in a culturally diverse area of Bristol.



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Complaints Assessor

  • Feb 2000 - Jun 2004

  Working in Perth, Australia, I worked as part of a team of representatives helping to resolve complaints from customers who had been delayed in being connected to their network. Working in Perth, Australia, I worked as part of a team of representatives helping to resolve complaints from customers who had been delayed in being connected to their network.