Experience

Planview Utility Services Limited

• Canada
• Utilities
• 100 - 200 Employee

• Director - Broadband Design / Engineer

  • Oct 2022 - Present

  London, Ontario, Canada

• Program Manager

  • Oct 2021 - Oct 2022

  London, Ontario, Canada



Bell

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Senior Manager - Access Provisioning FTTH

  • Jan 2016 - Jan 2021

  •Leading large workforce delivering FTTH - Residential, Business •End-End construction activities, partnering closely with all internal Network Planning & Provisioning divisions and external contractors for timely, cost effective connectivity. •Communicating / cascading organizational strategies, results and initiatives, gaining commitment from staff for business plan. •Ongoing development, documentation, communication, and implementing improved processes. •Actively monitoring… Show more •Leading large workforce delivering FTTH - Residential, Business •End-End construction activities, partnering closely with all internal Network Planning & Provisioning divisions and external contractors for timely, cost effective connectivity. •Communicating / cascading organizational strategies, results and initiatives, gaining commitment from staff for business plan. •Ongoing development, documentation, communication, and implementing improved processes. •Actively monitoring status of programs including communicating to impacted divisions as required. •Negotiating solutions and stream-lined processes through Project Management Methodology. •Handling / resolution of inquiries, concerns and escalations from both internal and external customers. •Management of overall budget related to construction, actively engaged to manage team’s cost, capital, and expenses with a critical eye to reducing spending where possible.

• Associate Director, Network Provisioning

  • Oct 2008 - Dec 2015

  •Overseeing internal processes and staff, ensuring team successfully prepares Network Work-Plans, Municipal Consent plans within required time frames and quality standards. •Partnering closely with all internal Network Planning & Provisioning divisions for timely delivery to end customer, staff development and process improvement. •Leading large workforce while implementing optimization modelling •Communicating organizational strategies, results and initiatives to gain commitment from… Show more •Overseeing internal processes and staff, ensuring team successfully prepares Network Work-Plans, Municipal Consent plans within required time frames and quality standards. •Partnering closely with all internal Network Planning & Provisioning divisions for timely delivery to end customer, staff development and process improvement. •Leading large workforce while implementing optimization modelling •Communicating organizational strategies, results and initiatives to gain commitment from staff. •Leading operational teams in developing, documenting, communicating (internally and externally), and implementing improved processes. •Actively monitoring status of programs including communicating to affected parties as required. •Identifying, negotiating and communicating win-win solutions and stream-lined processes through Project Management Methodology. •Handling / resolution of inquiries, concerns and escalations from both internal and external customers. •Providing on-going coaching and support to assist with the leaders’ development. •Actively engaged to manage team’s cost, budget and expenses with a critical eye to reducing spending where possible. Introduction of Six Sigma methodology for systemic metrics enablers and Agile / Lean delivery models

• Associate Director - Service / Process Improvement - Agile Concepts

  • Jan 2005 - Sep 2008

  Planned, organized, and monitored continuous improvement initiatives for departmental teams associated to Operations. Identified improvement opportunities, implemented corrective measures. Utilized and trained employees in LEAN Six Sigma; mentoring multiple project leads. Develeopment of Service Deliverables for implementation across business markets.