Cliff Osoo

Sales Manager - Africa at Hatch Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
Nairobi County, Kenya, KE
Languages
  • English Professional working proficiency
  • Kiswahili Native or bilingual proficiency

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Experience

    • Kenya
    • Non-profit Organizations
    • 1 - 100 Employee
    • Sales Manager - Africa
      • Jul 2021 - Present

      • Spearheads the sales team in following up and closing deals in four countries (Kenya, Tanzania, Malawi, and Nigeria) increasing market reach by 20%. • Designs and oversees marketing events, and follow-up leads and supports our distributors' Sales and Marketing team in sales funnel management ensuring timely and accurate delivery of machines. • Set up good working structures for the marketing department, visits customers in four countries together with distributors’ sales team for potential deals, and monitor functionality and condition of installed machines organizing for timely servicing by the service department. • Performs market analysis on behalf of the Sales and Marketing team quarterly, and develops strategies for approaching customers together with the distributors to increase customer satisfaction and reduce the cost of sales calls by 25%. • Guides the customer service department to cultivate good relationships with new and existing customers and satisfactorily respond to complaints to increase retainability and sales of company products and services. • Assists with product development and pricing strategy for our distributor, leading to a 10% price reduction on products sold through retail channels. • Attends conferences, congresses, and medical exhibitions to understand our competitors, and the impact our partners are making in the newborn space and determine market newcomers and leads. • Searches for the right partners to work with in expansion plans. Work closely with our partners like NEST360 to ensure proper distribution of devices. Show less

    • Egypt
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Business Development Manager
      • Apr 2021 - Jun 2021

      Alkan Medical Kenya is part of Alkan Medical Group doing professional Business in Africa and Beyond dedicated in providing World Class services with renowned Brands Like GE Healthcare etc Alkan Medical Kenya is part of Alkan Medical Group doing professional Business in Africa and Beyond dedicated in providing World Class services with renowned Brands Like GE Healthcare etc

    • China
    • Medical Equipment Manufacturing
    • 700 & Above Employee
    • Key Account Manager/Channel Manager
      • Oct 2017 - Mar 2021

      • Managed channels and designed strategies for our distributors to ensure sales targets is achieved quarterly. • Supported the distributors in the marketing of products to end users, captured more sales leads, and converted them into orders increasing sales by 40%. • Followed up with the headquarters in China on product ordering and payment by our distributors resulting in timely delivery to clients hence building trust. • Trained distributors' sales team monthly on the products and services we offer, increasing product knowledge by 20%. • Oversaw upcoming projects with the distributors until a purchase is confirmed, and installation and training are done to customer satisfaction. • Conducted market analysis related to our products, developed marketing strategies and presented them to the Director of International Business for approval and rollout. • Conducted hospital visits to gather feedback on the functionality of our machines, and possible adjustments needed and facilitated the timely resolution of issues raised by our distributors. • Organized Continued Medical Education forums monthly for the doctors to familiarize themselves with our products' features and operations. • Took key clients to reference sites where our machines have been installed to better understand our machine features. • Collaborated with KOLs in the industry to promote and create awareness of our products. • Developed quarterly marketing and sales mail campaigns by advertising schedules and company sales budgets. Show less

    • China
    • Medical Equipment Manufacturing
    • 1 - 100 Employee
    • Sales Manager-East Africa
      • Nov 2015 - Sep 2017

      • Addressed overseas customers’ needs by answering and receiving emails. • Sent quotations and invoices to regular and potential customers. • Made sure that the goods clients ordered reaches them safely and on time. • Followed up on customers who are interested in the products and negotiate for the dealership • Prepared necessary documents as required by the clients. • Attended overseas exhibitions to promote our products • Performed market analysis related to our products and report to the Director of International Business • Visited customers overseas to see their company and help our distributor in marketing our products in their local market. • Followed up on payments made by our customers overseas and confirm with the Finance team to allow the production of the ordered products. Show less

    • China
    • Medical Equipment Manufacturing
    • International Account Manager
      • Oct 2014 - Oct 2015
    • China
    • Medical Equipment Manufacturing
    • Overseas Sales Manager
      • Jan 2014 - Jul 2014

      For hospital equipments, please contact me. For hospital equipments, please contact me.

Education

  • University of Warwick - Warwick Business School
    Master of Business Administration - MBA, Business Administration and Management, General
    2023 - 2024
  • South China University of Technology
    BSc.ECONOMICS, INTERNATIONAL ECONOMICS & TRADE
    2009 - 2014

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