Experience

Innovative FOTO

• United States
• Entertainment Providers
• 1 - 100 Employee

• Regional Service Manager-Northeast

  • May 1998 - Present

  Relations & Support Diagnosed the technical problems of equipment Provided telephone consultation to field service representatives and sold customers Identified appropriate parts or materials to deploy to the field and placed orders for parts according to the needs of the customer Worked with other cross-functional departments including production, R&D, inventory, customer service, and sales Ensured customer satisfaction Operational Solutions Used solid knowledge of DOS, Windows and Linux operating systems, basic electrical systems, printers, basic photography and CRT/LCD monitors to troubleshoot technical performance issues with equipment Performed computer repair, software installation, testing and integration of peripherals in new or previously built equipment Completed final quality control testing on all outgoing booths prior to shipment to ensure proper functionality of equipment, as well as strict adherence to order specifications. Repaired refurbished kiosks utilizing paint and light carpentry Assembled, installed and wired electronic components such as monitors, printers, electronic payment systems and digital media Development of Teams Managed large staff in a fast paced environment Trained and scheduled all employees Purchased and maintained accurate inventory Calculated and reported daily, weekly and monthly financial records for highest grossing retail store of the chain